Staffing Supervisor

Cambrian Homecare, Inc.•Long Beach, CA

7d•$30•Onsite

About The Position

We are seeking a dedicated and motivated individual to join our team as a Supervisor. In this role, you will lead a team committed to supporting those in need, ensuring that services are delivered effectively. The Supervisor will be responsible for overseeing daily operations, maintaining smooth workflows, and collaborating closely with management to meet organizational goals. This position also plays a key role in staff development, providing guidance, support, and opportunities for team members to grow and improve. This is a full-time, on-site position based at our Corporate Office in Long Beach. This is not a remote position.

Requirements

Strong organizational, multitasking and problem-solving skills
Effective verbal and written communication
Strong typing skills
Ability to handle fast-paced, deadline driven environments
Capable of handling high call volume
Proficiency with Microsoft Office suite
18+ years old
US work authorization
Ability to pass a background check and reference check

Nice To Haves

Bachelor degree in Healthcare Administration, Human Services, or a related field preferred; candidates with 2+ years of relevant experience may be considered in lieu of a degree.
Knowledge of homecare/healthcare scheduling software preferred
2+ years supervisory experience in a high-volume home care or healthcare setting preferred
Fluency in both English and Spanish

Responsibilities

Oversee daily staffing activities and responsibilities to ensure quality and timely scheduling of caregivers and clients
Develop, coordinate and implement high-level and efficient staffing solutions to ensure optimal coverage and quality across all office locations
Direct coordinators to effectively match caregivers to clients based on skill set, preferences, availability and geographic location
Monitor staffing metrics, identify trends, and implement process improvements
Provide guidance and support for escalated calls
Ensure accurate tracking and documentation of staffing activities and system updates.
Monitor service authorizations and utilization to ensure optimal use of authorized hours
Collaborate with intake and recruiting teams to ensure timely initiation of services
Contribute to efforts to maintain positive relationships with referral sources and payer partners
Ensure adherence to department standards and best practices
Oversee communication standards to ensure timely, professional interactions with clients and caregivers – provide coaching as needed
Serve as an escalation point for complex scheduling conflicts, service issues or urgent client/family concerns
Build and maintain strong relationships with Cambrian customers – clients, caregivers, referral sources, staff
Support team members in resolving conflicts and service challenges effectively
Ensure high levels of customer satisfaction and caregiver engagement
Represent the staffing department in Supervisor, CRC and all other assigned meetings – work collaboratively with other supervisors and departments to create effective workflows and lines of communication.
Supervise, coach and support Staffing Coordinators to ensure high performance and accountability
Provide ongoing training and support to team members
Monitor team productivity and adherence to department standards
Ensure staff adherence to agency policies, procedures, and performance expectations as instructed
Foster a positive, collaborative, solutions-oriented team environment
Assist with onboarding, scheduling, and workload management within the department
Collaborate with Quality & Training department staff to identify areas for improvement in training and ongoing caregiver development
Actively contribute to company goals as assigned to ensure best possible results.
Provide relevant reporting as requested