Staffing Specialist

Epitec•Southfield, MI

About The Position

Responsible for being the main point of contact for employees at assigned customers. The employee in this role will be responsible for onboarding and hours collection and either payroll or immigration tasks. The general purpose of this role is timely, accurate, and compliant onboarding and collection of hours for employees.

Requirements

Must prioritize and plan work activities using time efficiently and develop realistic action plans
Must demonstrate accuracy and thoroughness and monitor own work to ensure quality
Must adapt to changes in environment, manage competing demands and is able to deal with frequent change, delays or unexpected events
Ability to understand customer contract requirements
Ability to prepare organized, accurate onboarding packets that are compliant with customer requirements and follow established Epitec processes with limited supervision
Excellent writing and organizational skills required
Bachelor’s degree in Human Resources, Accounting, Finance, or Business Administration fields
Problem solving - identifies and resolves problems in a timely manner
Oral communication skills - speaks clearly and persuasively in positive or negative situations
Interpersonal skills - maintains confidentiality and remains open to others ideas and exhibits willingness to try new things
Written communications skills - edits work for spelling and grammar presents numerical data effectively and can read and interpret written information
Strong attention to detail with ability to multi-task
Highly proficient with Microsoft Office programs
Time management and organizational skills are essential to effectively handle the high volume of cases that will be assigned.
Dedicated to providing exceptional customer and employee service.
Detailed-oriented and able to work in a fast-paced environment.

Nice To Haves

Customer service experience
Experience in fast paced work environment
Above average competency in Microsoft word and excel

Responsibilities

Onboard employees following Epitec and Customer requirements
Respond to and assist with various I-9 and E-Verify issues
Maintain highly organized employee files
Interact with various outside entities, including but not limited to clients, background companies, drug testing companies, and governmental agencies
Understand, explain and document complex Customer contract requirements
Collaborate with Finance, Compliance, HR, IT, Sales, and Recruiting to address employee issues pertaining to employees/candidates
Send out email reminders to field consultants that are missing hours from Epilink.
Make follow up phone calls to field consultants to determine if they worked or not.
Complete various hour tie outs with client system data to confirm hours logged match the Epilink system.
Collect approved timesheets for employees who do not use a client system
Performs other duties as required and assigned.