Staffing Coordinator

Dungarvin•Menifee, CA

9d•Onsite

About The Position

In this role, you'll help support operations by serving as a key resource for caregivers and clients, ensuring services remain staffed, coordinated, and running smoothly when support is needed most. As a Staffing Coordinator, you will support the daily coordination of caregiver schedules and client services, ensuring appropriate staffing coverage and exceptional customer service. Acting as the primary coordinator for your assigned caseload, you'll partner with caregivers, clients, families, and internal teams to ensure services are scheduled, staffed, and delivered successfully. This is a high-volume, fast-paced role requiring strong follow-through, sound judgment in urgent situations, and the ability to manage competing priorities while maintaining a positive experience for clients and caregivers. You'll join a collaborative team that values communication, initiative, and problem-solving. If you enjoy building relationships, working with a sense of urgency, and balancing both people-focused and operational responsibilities, this role offers meaningful work with visible impact every day, where no two days are ever the same. This role is highly dynamic and reactive; no two days are the same, with priorities shifting rapidly based on client needs, caregiver availability, and urgent service requests.

Requirements

High school diploma or equivalent.
Bilingual (English and Spanish).
2+ years of experience in staffing, scheduling, service coordination, healthcare, home care, or a related customer service environment.
Experience working in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).

Nice To Haves

Experience working in healthcare, home care, or caregiver staffing environments.
Experience managing caregiver schedules, call-offs, urgent staffing requests, and competing priorities in a fast-paced environment.
Experience using scheduling or care coordination platforms such as MatrixCare or similar systems.

Responsibilities

Coordinate caregiver schedules, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication.
Coordinate new and ongoing services by communicating client needs, caregiver availability, and scheduling updates to ensure continuity of care.
Partner with recruiting, operations, and other internal teams to support staffing needs, caregiver onboarding, and successful service delivery.
Monitor caregiver schedules, authorized service hours, staffing needs, and client schedules to identify coverage gaps, maximize utilization, and support new referrals and service requests.
Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced environment.