Staffing Coordinator

Assisting Hands•Orland Park, IL

1d•$45,000 - $55,000

About The Position

This position has primary responsibility for staffing and scheduling services for Assisting Hands®. The Staffing Coordinator matches caregivers with clients and coordinates caregiver schedules. This role involves extensive telephone work and interaction with caregivers, clients, and healthcare professionals. The Staffing Coordinator also responds to inquiries from prospective clients and provides administrative support to ensure smooth daily operations.

Requirements

Excellent telephone and interpersonal skills
Must be well-organized and have strong attention to detail
At least 2 years of experience in staffing or administrative in a healthcare setting
Strong problem-solving skills and ability to work independently
Technologically proficient and adaptable to new systems
High School Diploma/GED required

Nice To Haves

Experience in a senior service setting preferred
CNA in good standing preferred

Responsibilities

Matches appropriate caregivers to cases based on personality, availability, and skill set.
Ensures all cases are covered, arranging for substitute/back-up coverage as necessary.
Handles and resolves caregiver issues, problems, and scheduling changes.
Provides information about services to prospective clients and conducts follow-up inquiries.
Maintains client files and keeps them up to date, including required documentation.
Verifies authorization of services with payors and ensures compliance with billing policies.
Serves as the point of contact for clients, caregivers, and case managers.
Counsel caregivers regarding attendance, performance issues, and professional conduct.
Works closely with the Business Manager to ensure accurate payroll processing and billing rates for invoicing.
Participates in on-call rotation as needed to ensure 24/7 service coverage.
Prepares and processes various administrative reports, such as caregiver hours, client service updates, and staffing coverage.
Coordinates between the administrative team, caregivers, and management to streamline daily operations.
Responsible for organizing and maintaining critical records, including service agreements, caregiver qualifications, and training documents.
Assists with planning and organizing caregiver schedules for upcoming shifts, holidays, and special client needs.
Ensures the integrity of scheduling and client care databases, updating them as needed.
Ensures all staffing and client care practices are compliant with healthcare regulations and Assisting Hands® policies.