Staffing Coordinator – Behavioral Respite

Dungarvin • Long Beach, CA

4h • Onsite

About The Position

As a Staffing Coordinator – Behavioral Respite, you will support a specialized program serving individuals with behavioral challenges who require highly trained caregivers and responsive service coordination. Acting as the primary coordinator for your assigned caseload, you'll partner with families, caregivers, clinical professionals, California Regional Centers, and internal teams to ensure services are staffed, scheduled, and delivered successfully. This is a high-volume, fast-paced role requiring strong follow-through, sound judgment in urgent situations, and the ability to manage competing priorities while maintaining a positive experience for clients and caregivers.

Requirements

• High school diploma or equivalent
• Bilingual (English and Spanish)
• 2+ years of experience in ABA, behavioral health, behavioral respite, direct support services, developmental disabilities, or a related field supporting individuals with behavioral support needs.
• Experience in scheduling, service coordination, or customer service in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
• Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint)

Nice To Haves

• RBT (Registered Behavior Technician), CPI (Crisis Prevention Institute), or similar Behavioral / Crisi-related certifications.
• Experience in healthcare, home care, or service coordination environments managing caregiver schedules, client needs, and high volumes of calls, tasks, and competing priorities in a time-sensitive setting.
• Experience supporting individuals with behavioral challenges through ABA programs, behavioral respite services, developmental disability services, or related behavioral health environments.
• Experience with scheduling or care coordination platforms (e.g., MatrixCare or similar), including authorization or utilization workflows

Responsibilities

• Coordinate caregiver schedules for clients with behavioral support needs, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
• Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication.
• Review client assessments, behavior support plans (BSPs), individualized program plans (IPPs), and service requirements to support caregiver placement decisions and communicate key information to care teams.
• Participate in case management meetings and collaborate with recruiting, operations, clinical teams, and external partners to support service delivery, client outcomes, and program growth.
• Monitor authorized service hours, staffing needs, and client schedules to support service utilization, identify staffing gaps, and assist with onboarding new referrals and services.
• Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced program.

Benefits

• Medical (100% of preventive care covered; domestic partners, spouses, and children eligible)
• dental
• vision
• Life and AD&D insurance
• accident insurance
• hospital indemnity
• critical illness coverage
• PTO and paid sick leave
• 401(k) retirement savings plan
• Mileage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED