Staffing Coordinator/Administrative Assistant

Giving Home Health Care•Oak Ridge, TN

2d•Hybrid

About The Position

The Staffing Coordinator plays a vital role in ensuring our patients’ homes are staffed with nurses and caregivers, according to the patients’ approved hours and plan of care. This position involves identifying staffing needs, creating schedules that meet those needs, and partnering with human resources and case management to ensure vacancies are filled. This position also requires the ability to work in a fast-paced environment while maintaining warm relations and dealing with multiple levels of health care workers. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. May involve commuting locally for occasional home visits, as needed.

Requirements

Experience with MS Office products required
Knowledge of staffing policies, procedures, and best practices
Outstanding organizational skills: ability to multitask, prioritize, and adhere to deadlines
Key competencies include communication (both written and verbal), critical thinking, problem-solving, detail oriented, organization, prioritization, adaptability, collaboration, and teamwork.
You must pass a cognitive assessment to be considered for this position
Experience in customer service or previous administrative duties.
Can quickly learn and use various computer programs and applications
Understands and has been involved with maintaining confidentiality and compliance enforcement

Nice To Haves

Healthcare staffing or scheduling coordination experience preferred
Associate degree in relevant field OR have relevant job experience and knowledge base

Responsibilities

Identify staffing needs and vacancies due to call outs
Understand plan of care for new patients
Determine any changes in acuity and/or to the original Plan of Care for existing patients
Create a staffing plan and collaborate with other departments to fill staffing vacancies
Utilize existing resources (1099 pool, PRN, differentials) to meet demand
Engage and collaborate with HR for onboarding new contractors
Schedule and conduct orientation training for new contractors
Create schedules and send shift confirmations
Track and audit schedules to ensure caregiver is compliant
Conduct routine patient calls to determine patient satisfaction and identify any gaps in care
Adhere to HIPAA, federal, and state guidelines regarding the protection of patient health information
Participate in an on-call rotation to ensure 24/7 support coverage for critical systems and services
Coordinate with members of the Care Team and Caregivers
Answering phone calls, greeting visitors, and maintaining office space and supplies
Managing and storing physical and electronic documents for patients and contractors
Tracking certification and training documents using programs such as Microsoft Office, Adobe, and Sharepoint
Collecting and maintaining state required clinical and non-clinical documentation
Managing office calendars and scheduling patient appointments
General office tasks as needed