Staff UX Researcher - C2C

eBay • Austin, TX

6h

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: We are seeking a highly motivated and experienced UX Researcher. At eBay, we value innovation, collaboration, and a passion for customer-centric solutions. We are looking for individuals who thrive in a zero-to-one space and have a desire to help make an impact on millions of customers worldwide. Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams at eBay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we're at it. The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This passionate and inclusive researcher will work closely alongside partners from design, business, product management, engineering, and marketing to deliver high-impact user insights. Crafting, conducting, and socializing user research across a spectrum of methodologies is something this candidate excels at.

Requirements

• 8+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting
• Masters or PhD in Anthropology, Sociology, Cognitive or Experimental Psychology, Human Factors Engineering, or a related field
• Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business.
• Expert use of UX research tools.
• Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.
• Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.
• Experience working in large organizations and collaborating across diverse cross-functional teams is preferred.
• Global research experience is a plus.

Responsibilities

• Drive development & timely delivery of research for key priorities on the roadmap
• Help drive key features, products, or initiatives based on company priorities
• Lead research on improvements to make and defining excellent customer experiences
• Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for the area through insights
• Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action
• Actively contribute to the always-growing UX Research practice at eBay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level