Staff UX Researcher

Patreon•San Francisco, CA

12d•Hybrid

About The Position

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases. Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with: $10 billion+ generated by creators since Patreon's inception 100 million+ free memberships for fans who may not be ready to pay just yet, and 25 million+ paid memberships on Patreon today. We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Staff UX Researcher to support our mission. This role is based in New York or San Francisco and open to those who are able to be in-office 2 days per week on a hybrid work model. You'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding. The Research Team at Patreon is made up of a talented group of UX Researchers, Market Researchers and Research Operations. We are a centralized team reporting into the Design & Research organization. Manage and are accountable for multiple complex research programs (I.e, entire PA, internal programs, high profile launches etc.). Navigate ambiguity and uncertainty where the expectations of you and the team were unclear, and produce high-quality research with deep user insights and clearly articulated user needs, pain points, opportunities, and constraints which have an impact on the company. Foster a company-wide culture of research and learning that inspires innovation and effective product development. Own the end-to-end research process, ensuring ethical practices and impactful deliverables. Report to the Head of Research and partner with Product, Product Design, Engineering, Data Science, People, and GTM Leadership to define the most important research questions, develop a clear POV on key insights, and use those insights to drive business objectives. Look around corners, identify patterns, and connect dots to inspire a broader vision for Patreon’s future. Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization.

Requirements

Bachelor’s degree or equivalent practical experience.
8 years of experience in an applied research setting, or similar.
Experience leveraging a range of qualitative and quantitative research methods and analysis techniques in disciplinary environments.
Product research experience with 0-to-1 product development.

Nice To Haves

Master's degree or PhD in Human-Computer Interaction, Human Factors, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
Experience in the content creation or entertainment space.
7 years of experience working with executive leadership (e.g., Director level and above).
5 years of experience managing projects, and working in a matrixed organization.
Experience with Artificial Intelligence to conduct and scale research practices.
Startup experience with passion for working with emerging products.

Responsibilities

Manage and are accountable for multiple complex research programs (I.e, entire PA, internal programs, high profile launches etc.).
Navigate ambiguity and uncertainty where the expectations of you and the team were unclear, and produce high-quality research with deep user insights and clearly articulated user needs, pain points, opportunities, and constraints which have an impact on the company.
Foster a company-wide culture of research and learning that inspires innovation and effective product development.
Own the end-to-end research process, ensuring ethical practices and impactful deliverables.
Report to the Head of Research and partner with Product, Product Design, Engineering, Data Science, People, and GTM Leadership to define the most important research questions, develop a clear POV on key insights, and use those insights to drive business objectives.
Look around corners, identify patterns, and connect dots to inspire a broader vision for Patreon’s future.
Influence strategy and align the organization by clearly and confidently presenting complex concepts to leadership and the broader organization, helping to sustain an informed and empathetic organization.