UX Researcher

U.S. Bank National Association • Minneapolis, MN

1d • Hybrid

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
We’re looking for a UX Researcher who is passionate about understanding people, uncovering meaningful insights, and turning research into real product impact. In this role, you’ll lead and deliver high quality UX research that informs design and business decisions—while clearly demonstrating the value and return on design investment. Leads and crafts UX research to ensure excellence in research, facilitation, artifacts, presentation skills, and distilling actionable insights for partners. Partners effectively with other UX disciplines, business line clients, product and channel management, marketing, analytics and other teams to strengthen relationships and understand the business while delivering solid research. Derives measurable objectives against which UX research work will be evaluated for success.

Requirements

• Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
• Three to five years of UX design research experience

Nice To Haves

• Background in the financial institution industry
• Worked with the UX for large commercial and/or corporate clients
• Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
• Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Demonstrated analytical, decision-making and problem-solving skills

Responsibilities

• Lead and execute end to end UX research that supports business objectives and delivers measurable outcomes
• Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs
• Translate research findings into clear, actionable insights that influence product, design, and business decisions
• Create high quality research artifacts and present findings in a compelling, accessible way for diverse audiences
• Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understanding
• Define measurable research objectives and evaluate success against those outcomes to demonstrate impact
• Uphold excellence in research quality, facilitation, storytelling, and insight synthesis

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level