Staff UX Designer - Acton, MA (Hybrid)

Insulet Corporation•Acton, MA

8d•Hybrid

About The Position

We're looking for a Staff UX Designer to lead high-impact design efforts across Insulet’s digital experience ecosystem, shaping how customers interact with the broader Omnipod system. In this role, you’ll own strategic initiatives that span multiple teams and platforms—including onboarding, customer portals, healthcare provider tools, and data dashboards. As a senior-plus individual contributor, you'll operate with significant autonomy, influence product and design direction, and elevate team capabilities. You’ll work closely with UX leadership, product managers, engineers, and business stakeholders across the U.S. and internationally to unify digital experiences, advocate for human-centered design, and drive measurable outcomes.

Requirements

Exceptional systems thinker and design strategist.
Highly skilled communicator and facilitator across disciplines and leadership levels.
Visionary, yet detail-oriented with an ability to execute and influence at scale.
Trusted collaborator who builds strong relationships in cross-functional teams.
Expert in storytelling through visual and verbal means to align broad audiences.
Champion of inclusive design, accessibility, and user advocacy.
Fluent in agile environments and experienced in design operations leadership.
Bachelor’s or Master’s degree in a relevant field such as HCI, Psychology, Design, or equivalent experience.
8+ years of UX/product design experience, with demonstrated strategic impact across complex digital ecosystems.
Deep expertise in human-centered design, systems thinking, and digital accessibility.
Proven ability to influence direction through research, facilitation, and design leadership.
Advanced portfolio demonstrating high-fidelity execution and large-scale UX outcomes.

Nice To Haves

Experience designing for regulated industries or data-driven platforms is a plus.

Responsibilities

Drive UX strategy and vision across multiple complex projects and teams.
Collaborate across functions to shape product roadmaps and long-term experience goals.
Tackle systems-level problems, evolving and unifying fragmented experiences.
Guide and influence other designers through critique, mentorship, and process leadership.
Leverage customer insights from a range of stakeholders—internal users, HCPs, and people living with diabetes.
Apply deep expertise in human-centered design, accessibility, and responsive systems.
Help evolve Insulet’s design language and operational UX practice.
Apply best practices in accessibility, usability, and responsive design to create experiences that are inclusive, scalable, and intuitive.
Participate in agile development cycles and contribute to product planning by advocating for user needs and experience quality.
Partner with technical integration teams to ensure seamless user experiences across connected platforms, including evaluating APIs, understanding data flows, and contributing to branding and UX alignment across external and internal systems.
Champion a customer-first mindset, advocate for UX excellence, and help define success metrics and outcomes in cross-functional forums and design reviews.
Evolve and improve existing products, unify fragmented experiences, and create seamless, cohesive journeys across the product ecosystem.
Gather and synthesize insights from diverse stakeholders, including internal users (e.g., customer service, sales, training teams), healthcare providers, and people living with diabetes, to inform design decisions.
Contribute to the evolution of Insulet’s design system and experience standards as our brand and platform mature.
Mentor and support other designers through informal coaching, design critiques, and shared knowledge-building.
Support ongoing improvement of team processes, tools, and collaboration practices, contributing to a strong UX culture.