Staff Telecommunications Engineer
About The Position
At Comtech Telecommunications Corp, in the Allerium business segment, every connection counts. With roughly 700 employees, we design, deploy, and operate the mission-critical communications infrastructure that public safety agencies and emergency responders depend on every minute of every day. Comtech Allerium is powering Next Generation 911 and carrier emergency services across North America. We are helping shape the future of emergency communications — making it more resilient, scalable, intelligent, and accessible. If you're looking for work that combines meaningful impact, complex challenges, and the opportunity to build technology people genuinely depend on, there's a place for you at Comtech Allerium.
Requirements
- Hands-on experience with telephony protocols (e.g. SIP, SS7, ISDN and CAMA) and knowledge of telephony infrastructure: DDS, T1, T3, OC, DACS, ISDN PRI, etc.
- Experience testing and turn-up of circuits involving ILECS, CLECS, and/or IXCs is highly desirable.
- Experience developing technical diagrams with Visio.
- Detail-oriented with strong analytical skills.
- Proven history of analyzing situations and providing creative solutions.
- Willing to work overtime as necessary to meet project deadlines.
- Familiarity with various IP networking protocols including TCP/IP, UDP, HTTP, and IP Multicast.
Nice To Haves
- Familiarity of NETSCOUT/WireShark a plus for Network Troubleshooting & Performance Monitoring.
- Experience with Acme/Oracle SBC, Oracle Communication Service Provider suite, Sonus/Ribbon (GSX9000 and SBC platforms), AudioCodes, Asterisk, FreeSwitch or similar IP PBX experience.
Responsibilities
- Perform systems monitoring, support, and upgrades.
- Assist in day-to-day maintenance including provisioning and troubleshooting of production systems.
- Deliver high service quality through proactive monitoring.
- Provide functional guidance and direction to internal and external customers.
- Experience supporting Linux environments.
- Troubleshoot service impairments and maintain accurate documentation of related trouble tickets.
- Document system configurations and operational procedures.
- Participate in ISO-9000, TL-9000, and ISO-27001 compliance and documentation activities.
- Manage upgrades of hardware and software for telecommunications network nodes.
- Generate and manage documentation to include circuit layout records and upkeep of the deliverable support documentation for Operations Center personnel.
- Assist with requirements definition and implementation of interconnection to customer and vendor systems; to include configuration assessment, interconnection recommendations, and facilities specifications.
- Perform circuit order administration.
- Other duties as assigned.
Benefits
- Comtech’s Drug-Free Workplace Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
