Staff Telecom Engineer - Fiber / OSP Infrastructure

Equinix•Secaucus, NJ

3d•Onsite

About The Position

The Staff Telecom Engineer supports the delivery, operation, and lifecycle management of fiber-based connectivity services and outside plant (OSP) infrastructure. This role combines hands-on fiber engineering, vendor coordination, and project ownership to ensure reliable, scalable, and high-performing connectivity solutions for customers and internal stakeholders.

Requirements

Associate’s degree or 3+ years of experience in telecom, fiber, or OSP/ISP installations
Hands-on experience with fiber testing and troubleshooting (OTDR, OLTS)
Experience supporting telecom provisioning, operations, or infrastructure environments
Familiarity with OSP infrastructure (manholes, ducts, conduits, fiber pathways)

Nice To Haves

Relevant certifications such as RCDD, RTPM, or CFOS/T are preferred
Strong problem-solving and troubleshooting capabilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Effective communication and coordination with internal teams and external partners
Detail-oriented with strong documentation and organizational skills
Collaborative mindset with a focus on service excellence and continuous improvement

Responsibilities

Provision and manage customer Extended Cross-Connect (XCC) orders
Coordinate closely with BMMR providers to deliver customer connectivity services
Provision and manage Fiber Connect circuits, ensuring timely and accurate delivery
Support customer-related troubleshooting, including fiber outage and connectivity issues
Provide Tier 2 support for fiber outages and customer trouble tickets in partnership with SMC and Site Operations
Manage and track work visit tickets for Fiber Entrance (FE) rooms and manholes (MHs)
Travel to sites, as required, to support operational activities and incident resolution
Maintain ownership of manholes, conduits, and duct infrastructure both on-site and off-site
Maintain and update underground infrastructure diagrams (e.g., butterfly diagrams, dynamic charts) for campus, Metro Connect, and Fiber Connect networks
Ensure accurate tracking of infrastructure layout, capacity, and connectivity records
Manage relationships with third-party vendors and trusted service providers
Lead and support outside plant vendor projects, including end-to-end ownership of RFP processes
Oversee delivery of tie cables and custom fiber orders (IBIDs)
Submit and manage purchase orders through SharePoint as part of procurement and RFP workflows
Perform fiber testing, validation, and troubleshooting using OTDR and OLTS tools
Support quality assurance and readiness of fiber infrastructure prior to service activation