Staff, Technology Operations - eCommerce Transaction Experience

Walmart•Bentonville, AR

1d•$90,000 - $180,000•Onsite

About The Position

Position Summary... What you'll do... Customers today have the freedom and flexibility to shop when, where and how they want. Even when they find the items they want, at the speed they want, at an everyday low price and fulfilled how they want, they still have to hit “Place Order” to complete their checkout. Our goal to build an experience that is as seamless as possible, where customers can quickly and confidently make their purchase. As a Senior Manager on our Transaction Experience team, you’ll play a pivotal individual contributor role in driving growth for our eCommerce business by optimizing the cart to checkout transaction experience and introducing new functionality that delights our customers. You’ll Make an Impact By: Building and Executing Vision and Strategy: Define and execute the long-term vision and strategy of the cart and checkout transaction experience for customers. This includes Post Add-to-Cart (PAC), Cart and Checkout, and key components of Checkout like Slot Selection, Payments, Membership Upsell, Basket Building, Add-on-Services/Protection Plans and Financial Services Products. Providing Thought Leadership: Share and apply internal and external best practices and standards to guide decision making. Conduct benchmark studies and competitive assessments. Work cross-functionally with partner teams across multiple locations requiring strong communication, collaboration, and organization. Delivering Key Projects: Execute key cross-functional projects spanning multiple teams within the organization. Collaborate daily with cross-functional team members including Design, Product, Engineering, eComm Teams, Treasury, Financial Services, LMD, Store Operations, and more. Conduct research, user testing, and validation to ensure that the experiences/propositions built are designed to prioritize our customers and associates. Communicating Roadmaps: Partner with Product to understand and communicate roadmaps and priorities, and collaborate across business areas for joint prioritization. Engage with key partners to determine the best product and business strategies, and gain buy-in from executive-level leadership. Monitor and Manage Business Performance: Manage weekly business review with transactions 4ITB + Analytics to present weekly performance, monitor cart pain points, product roadmap status and review adhoc initiatives. Build supporting content required for regular forums with senior leadership like eComm WBR and eMSM. Driving Execution: Identify customer and operational needs, develop and communicate plans and priorities, and remove barriers and obstacles that impact performance. Provide resources, identify performance standards, measure progress, adjust performance, develop contingency plans, and support continuous learning. Evaluating Effectiveness: Continuously evaluate the ongoing effectiveness of current plans, programs, and initiatives. Consult with partners or other key stakeholders, solicit, evaluate, and apply suggestions for improving the overall omni-channel communication experience. Promoting Company Values: Uphold company policies, procedures, mission, values, and standards of ethics and integrity. Provide direction to others in their use and application, ensuring compliance, and utilizing and supporting the Open-Door Policy.

Requirements

Bachelor's degree in business or related field or equivalent experience in Business or related field.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
Option 2: 6 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

5+ years business management/product ops/consulting/business ops and strategy experience in a leading consumer-facing company.
Proven track record of successfully implementing new concepts or programs in a fast-paced, digital retail environment.
Experience improving digital retail shopping by recommending insight-driven (data, trends, internal and external research) journey changes and omni-channel capabilities.
Experience building cross-functional strategies and deploying mobile and web experiences in an omnichannel capacity.
Familiarity with 4ITB or Cross-Functional Product Development and flexibility to lean into technical details and interactive design
Experience working with and influencing a cross-functional matrixed team to deliver against multi-track roadmaps.
Strong decision-making and prioritization skills; experience overseeing complex release schedules.
Ability to think end-to-end and champion the digital experience while understanding the entire customer journey including physical stores.
Strong leadership and excellent communication skills.
5+ years related experience in eCommerce or related field.
Master’s Degree in Business or related field.
Strong customer obsession focused on building the right site experience for our customer.
Analytical and process-oriented, comfortable making data-driven decisions.
Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities.
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Building and Executing Vision and Strategy: Define and execute the long-term vision and strategy of the cart and checkout transaction experience for customers. This includes Post Add-to-Cart (PAC), Cart and Checkout, and key components of Checkout like Slot Selection, Payments, Membership Upsell, Basket Building, Add-on-Services/Protection Plans and Financial Services Products.
Providing Thought Leadership: Share and apply internal and external best practices and standards to guide decision making. Conduct benchmark studies and competitive assessments. Work cross-functionally with partner teams across multiple locations requiring strong communication, collaboration, and organization.
Delivering Key Projects: Execute key cross-functional projects spanning multiple teams within the organization. Collaborate daily with cross-functional team members including Design, Product, Engineering, eComm Teams, Treasury, Financial Services, LMD, Store Operations, and more. Conduct research, user testing, and validation to ensure that the experiences/propositions built are designed to prioritize our customers and associates.
Communicating Roadmaps: Partner with Product to understand and communicate roadmaps and priorities, and collaborate across business areas for joint prioritization. Engage with key partners to determine the best product and business strategies, and gain buy-in from executive-level leadership.
Monitor and Manage Business Performance: Manage weekly business review with transactions 4ITB + Analytics to present weekly performance, monitor cart pain points, product roadmap status and review adhoc initiatives. Build supporting content required for regular forums with senior leadership like eComm WBR and eMSM.
Driving Execution: Identify customer and operational needs, develop and communicate plans and priorities, and remove barriers and obstacles that impact performance. Provide resources, identify performance standards, measure progress, adjust performance, develop contingency plans, and support continuous learning.
Evaluating Effectiveness: Continuously evaluate the ongoing effectiveness of current plans, programs, and initiatives. Consult with partners or other key stakeholders, solicit, evaluate, and apply suggestions for improving the overall omni-channel communication experience.
Promoting Company Values: Uphold company policies, procedures, mission, values, and standards of ethics and integrity. Provide direction to others in their use and application, ensuring compliance, and utilizing and supporting the Open-Door Policy.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock