Staff Technical Writer

Element Biosciences•San Diego, CA

8d•$125,000 - $165,000•Onsite

About The Position

At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. Element Biosciences is seeking an experienced Staff Technical Writer who has a passion for supporting customers with clear and concise documentation that is accurate, well-structured, and easy to navigate. This candidate is adept at developing content for both novice and advanced technical users with a focus on quality and the user experience. This full-time role is based in San Diego and reports to the Senior Manager of Technical Communications. If you possess the following and want to make a meaningful impact, we invite you to explore this role.

Requirements

Bachelor’s degree in life sciences, or related experience, and at least 7 years of experience as a technical writer, including topic-based documentation methods and writing for a global audience
Technical understanding of NGS and bioinformatics - understanding of single cell analysis and industry trends a plus
Successful experience working in a fast-paced, results-driven environment. Ability to adjust priorities and workload within shifting schedules and requirements
Experience using XML-based documentation tools, such as MadCap Flare, or similar, and modern software documentation tools, such as Markdown, or similar

Nice To Haves

Bonus skills and experience include working within a cloud development environment, an understanding of software release principles and source control, such as Git, and an understanding of cloud technologies (e.g., AWS, Azure, Google Cloud) and their ecosystems

Responsibilities

Create and maintain comprehensive user content for next-generation sequencing (NGS) and single cell biology systems and related software applications
Collaborate with product development teams to understand new product features and user interaction, determine documentation requirements, and collect input for topics most relevant to users.
Work cross-functionally to align schedules and deliver on-time quality results
Develop supportive instrumentation documentation, including user guides, quick references, and sample preparation instructions. Ensure instructions align with lab practices and training content
Develop effective online software documentation, including CLI commands, workflows, and troubleshooting.
Create tutorials, guides, and code samples to help users effectively interact with cloud software solutions
Work within defined technical writing processes to ensure consistent branding, maintain source and revision control, and establish customer expectations