Staff Technical Program Manager

SimpliSafe • Boston, MA

18h • Hybrid

About The Position

SimpliSafe is looking for a Staff Technical Program Manager to help our Engineering team deliver customer-focused product capabilities and enhancements. As a Staff TPM, you will work directly with our engineers to understand their needs and design solutions that enable teams to release higher-quality solutions more quickly. You will bring a passion for IoT platforms and solve real business problems, collaborating with Product Management, Security Technicians, Data Scientists, Hardware, Software, and AI/ML managers and engineers to deliver solutions that enhance the customer experience. We are looking for someone who can prioritize well, communicate clearly, and demonstrate a consistent track record of delivery. Our Staff TPMs are proactive in removing roadblocks and can handle multiple competing priorities in a fast-paced environment. In this role, you will be a positive influencer across diverse teams, effectively rally support for your initiatives, and help deeply technical teams create simple solutions to meet your program goals.

Requirements

• 5+ years of experience working with engineering teams
• 5+ years of experience in technical leadership roles (e.g., technical program management, systems architecture, software engineering, or equivalent)
• 5+ years of experience with the technical development lifecycle from conception to delivery
• 5+ years of technical project management experience with demonstrated knowledge of program management best practices
• Bachelor's Degree in Computer Science, Information Systems Management, Mathematics, Electrical or Mechanical Engineering, or a related field — or relevant work experience

Nice To Haves

• Demonstrated success in a senior technical leadership role with increasing scope and organizational complexity
• Outstanding verbal and written communication skills and a highly collaborative, low-ego attitude
• Knowledge of IoT and security hardware; comfort working across hardware, firmware, software, and cloud teams
• Experience working within Agile methodologies (Scrum, Kanban) across multiple engineering teams simultaneously
• Track record of improving engineering delivery efficiency through process simplification, not just process addition

Responsibilities

• Cross-Organizational Leadership: Work across organizations, influencing external customers, partners, system owners, and architectures.
• Facilitate technical trade-offs between short-term engineering team needs and long-term business goals, drawing on end-to-end understanding of key system areas.
• Be a positive influencer across diverse teams — effectively rally support for initiatives and help deeply technical teams create simple solutions to meet program goals.
• Communicate clearly at all levels — including executive leadership — on program progress, trade-offs, obstacles, and recommendations.
• Program Delivery & Execution: Deliver large technology efforts by managing the lifecycle of complex, cross-functional programs with considerable impact on challenging business and product goals.
• Define product and technical requirements for engineering teams. Negotiate resources and priorities, escalate effectively, and find a path forward in difficult situations.
• Create predictable process paths for large and complex efforts. Improve, streamline, and eliminate excess processes.
• Proactively remove roadblocks and manage multiple competing priorities across hardware, firmware, software, and cloud teams.
• Technical Engagement: Drive business and technical discussions related to the initiatives you own. Be clear and concise in verbal and written communication — requirements, FAQs, status reports, narratives, and quarterly planning.
• Apply engineering background or equivalent technical experience to drive simplification and efficiency in complex architectures, unblocking innovation and accelerating speed of delivery.
• Develop deep end-to-end understanding in key areas that benefit the organization, becoming a trusted technical partner to engineering leads and managers.
• Process & Continuous Improvement: Identify and drive opportunities to improve engineering efficiency across teams and organizational areas.
• Improve, streamline, and eliminate excess processes — creating clarity without bureaucracy.
• Establish and track delivery metrics to surface patterns, improve predictability, and make continuous improvement visible to leadership.

Benefits

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
• Annual bonus program
• Equity
• Full range of medical, retirement, and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree