Staff Technical Program Manager

Coupand•Mountain View, CA

About The Position

The TSE org is critical to Coupang’s business strategy. This role will be responsible for full ownership & end-to-end company-wide charter, delivery & execution starting from Product & Service Definition, Functional Design, Engineering execution Lifecycle with a Customer focus and Customer lifecycle management for Coupang’s Platform. You will be part of a Global team working from different locations but still work as a central connected unit. Within Product & Service Definition the role helps create design options for features being enabled by scenarios. For Product & Service Design this role mediates Scenario-relation features and applies design tradeoffs aligning to business requirements. This can also include defining business & technical requirements, so business acumen blended with strong technical understanding of technologies is a must. This role will possess a strong blend of technical, business, and project management experience that enables effective management of tangible solutions.

Requirements

Bachelor’s degree and 8+ years of Engineering Program Management experience in managing feature teams and designing large-scale or complex technical initiatives on shared Platform for Web & Web services, API, Data analytics
Minimum of 5 Years in Platform, Web design, API that are used by internal & external teams.
Flexible, agile and fast learner.
High degree of collaborative skills, and the ability to communicate effectively on many levels.
Strong functional & technical analytical & design capability to understand Common & shared platforms, web, & services API with underlying data.
Solid Platform, Web services, API technologies experience.
Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach.
Strong problem-solving skills, analytical capabilities, and attention to detail.

Nice To Haves

Outstanding verbal and written communication
Excellent cross-group collaboration and communication skills
Demonstrated virtual team leadership capabilities
Knowledge or experience agile development methodologies (i.e. Scrum).
People management experience
Strong cultural change management experience

Responsibilities

Work closely with members of multiple business & Engineering teams to help define, streamline, design and analysis data to build business requirements.
Work with engineering teams to articulate requirements, perform functional & technical data & system analysis, and drive engineering to implementation via all phases of Software Development Lifecycle (SDLC).
Dive deep to come up with new Platform scenarios that help solving systems bigger problems by simplifying our services & cloud platform and help increase productivity & efficiency or every Engineer & system in the company.
Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success.
Own and Manage implementation E2E from Project charter, roadmap, plan, design, design, build, execute, deliver and monitor performance & adoption.
Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision.
Analyze data and business needs to come up with scenarios and business requirements.
Identify, Propose and Implement ongoing data strategy and drive data quality improvements.
Establishes, enables and improves systems to manage product feedback from customers to resolve issues.
Reviews and contributes to ecosystem design.