Staff Technical Program Manager

Coupang•Seattle, WA

5d•Onsite

About The Position

We are seeking a highly skilled and experienced Staff Technical Program Manager to lead company-wide technically complex programs with high impact and urgency. This role is for individuals who see building Tech Strategy & Execution (TSE) as a crucial enabling technology, possess strong subject matter expertise in software design architecture and analysis, have a strong background in system design and data analysis for platform capabilities, and enjoy solving technically complex problems in AI/ML and cloud computing. The ideal candidate is execution-oriented with a focus on driving platform enhancements and improvements across the technology, demonstrating a high degree of collaborative skills, and the ability to influence and communicate effectively at multiple levels. This role involves defining, iterating, and improving operational excellence within a large organization, with significant exposure to various tech and business leaders.

Requirements

Bachelor’s degree and 8+ years of Strategic Technical Program Management experience.
Experience in challenging problem solving, deep diving into an issue, identifying root-causes and suggesting realistic solutions.
Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership.
Experience working with large sets of structured and unstructured data and synthesizing into business insights.
High standards and a bias toward action.
Expert communication and interpersonal skills, must be able to run meetings and work streams with senior leadership across the company.
Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital.
Leadership experience.
Excellent skills in Microsoft Excel and PowerPoint.

Nice To Haves

Strong subject matter expertise in software design architecture and analysis.
Strong background on system design and the data analysis required for defining must have capabilities for a Platform.
Experience solving technically complex problems and deliver outcomes in the realms of AI/ML, cloud computing.

Responsibilities

Work closely with company-wide business & Engineering teams to help define, streamline, design and analyze data to build business requirements.
Work with engineering teams to articulate requirements, perform functional & technical data & system analysis, and drive engineering to implementation via all phases of the Software Development Lifecycle (SDLC).
Drive execution with a sense of urgency and technical depth.
Define, iterate and improve operation excellence in large organization.
Develop new tools and process to support the strategic direction of the organization.
Create and manage long-term goals of the organization.
Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance.
Prioritize programs and activities in accordance with the mission and goals of the organization.
Identify systems needs and/or define process to improve efficiency and enable reliability and scalability.
Speak the language of engineers and lead initiatives involving non-functional requirements and platform-level changes.
Utilize analytical depth to identify gaps, prioritize effectively, and move with urgency in dynamic environments.
Manage end-to-end responsibility from planning and strategy development to execution and accountability for quarterly and annual goals.