Staff Solutions Engineer, Enterprise

AlertMedia • Austin, TX

2d • Hybrid

About The Position

AlertMedia is seeking a Staff Solutions Engineer, Enterprise, to serve as a strategic technical advisor for our largest and most complex enterprise customers. In this role, you'll partner with Enterprise Sales to drive technical strategy throughout the customer buying journey, helping global organizations evaluate how AlertMedia fits into their technology ecosystem through technical discovery, solution design, executive presentations, integrations, and proof-of-concept engagements. As one of the senior-most individual contributors on the Solutions Engineering team, you'll lead the technical strategy behind our most strategic enterprise opportunities while helping shape the future of the organization. Beyond supporting your own deals, you'll elevate the technical capability of the Solutions Engineering team by driving best practices, mentoring peers, influencing cross-functional initiatives, and serving as a trusted technical leader across the business. You'll act as the technical bridge between Sales, Product, Engineering, Customer Success, and prospective customers—simplifying complex technical concepts, solving challenging business problems, and helping secure technical wins across AlertMedia's largest enterprise opportunities. Every day you'll collaborate across teams, influence go-to-market strategy, elevate technical excellence across the organization, and contribute to AlertMedia's continued growth while being part of our award-winning culture.

Requirements

• 8+ years of Solutions Engineering, Sales Engineering, Technical Consulting, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
• Proven success supporting complex enterprise sales cycles with Fortune 1000 or similarly large organizations.
• Experience partnering with Enterprise Account Executives on strategic, multi-stakeholder opportunities involving executive decision-makers.
• Demonstrated expertise leading technical discovery, solution design, proof of concepts, technical evaluations, and enterprise architecture discussions with customer technical stakeholders.
• Deep expertise designing enterprise SaaS solution architectures involving REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), enterprise integrations, cloud applications, and modern software architecture.
• Proven ability to troubleshoot complex enterprise integration challenges by analyzing API responses, authentication flows, system architecture, and customer environments while guiding technical stakeholders toward resolution.
• Exceptional communication, presentation, and business acumen, with the ability to influence technical teams, executive stakeholders, and cross-functional partners while translating complex technical capabilities into measurable business value.
• Demonstrated ability to mentor and develop other Solutions Engineers while fostering a collaborative, high-performing team culture.
• Experience creating reusable technical documentation, sales enablement content, or repeatable presales processes that improve team effectiveness.
• Excellent organizational, analytical, and project management skills with the ability to manage multiple high-impact opportunities simultaneously.
• A customer-first mindset, intellectual curiosity, and passion for continuous improvement in a fast-paced, high-growth environment.
• Demonstrated ability to leverage AI tools to improve technical research, solution design, customer deliverables, presales processes, and organizational enablement while helping establish best practices for responsible AI adoption across the Solutions Engineering team.

Nice To Haves

• Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations.
• Experience reading and interpreting API documentation or other technical specifications to support customer integrations and technical discussions.
• Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus.
• Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes.
• Experience partnering with Product Management to influence product strategy and roadmap priorities through customer insights, competitive intelligence, and technical feedback.
• Experience establishing technical standards, reusable methodologies, or enablement programs that improve the effectiveness and scalability of a Solutions Engineering organization.
• Experience developing reusable technical assets, enablement programs, or scalable presales processes that improve the effectiveness of a Solutions Engineering organization.

Responsibilities

• Own the technical strategy for AlertMedia's largest and most strategically important enterprise opportunities, serving as the senior technical advisor responsible for solution design, technical alignment, executive confidence, and overall technical success throughout the sales cycle.
• Partner with Enterprise Account Executives to develop account strategies and drive technical wins throughout the sales cycle.
• Lead consultative technical discovery sessions to understand customer environments, business priorities, enterprise architecture, security requirements, integration needs, and success criteria.
• Deliver compelling, value-based product demonstrations tailored to executive, business, and technical audiences.
• Design and lead enterprise proof of concepts (PoCs), pilot programs, and technical evaluations that validate AlertMedia's value in complex customer environments.
• Design enterprise solution architectures and advise customers on integrating AlertMedia into complex technology environments. Lead technical discussions around APIs, authentication, integration patterns, data flows, scalability, and implementation considerations.
• Lead technical discussions around security, compliance, scalability, and implementation best practices.
• Own complex RFPs, RFIs, security questionnaires, and technical due diligence for enterprise opportunities.
• Identify technical risks early, develop mitigation strategies, and remove obstacles that could impact successful deal execution.
• Influence product strategy by synthesizing recurring customer requirements, competitive insights, technical trends, and enterprise architecture feedback into actionable recommendations for Product and Engineering leadership.
• Provide technical leadership across the Solutions Engineering organization through mentoring, deal coaching, technical reviews, enablement, and development of best practices that elevate the team's overall technical capability.
• Develop and standardize scalable demo environments, reusable technical assets, architecture guidance, and technical playbooks that improve consistency and technical excellence across the Solutions Engineering organization.
• Lead cross-functional technical initiatives that improve presales effectiveness, technical consistency, and scalability across the Solutions Engineering organization.
• Stay current on emerging technologies, industry trends, enterprise architecture patterns, and competitive offerings.

Benefits

• Competitive Base Salary + Company-Wide Bonus Program + Quarterly Bonus Plan
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• Ongoing career development opportunities through our Learning & Development team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed