Staff Software Engineer

ServiceNow•Santa Clara, CA

19d•$166,500 - $291,400•Hybrid

About The Position

We're building an AI-native culture where technology and talent are unstoppable together — and our internal Go-To-Market applications and Sales CRM team is where that shows up in how we build our own commercial workflows across Sales, Deal Desk, Legal, and Procurement. As a Staff Engineer (IC4), you'll independently lead the design, development, and delivery of complex, high-impact systems within these internal platforms. You'll take ownership of critical components, set technical direction within your domain, and serve as a technical resource to peers and other engineers. We're looking for someone who combines deep software engineering fundamentals with hands-on, already-fluent expertise in AI-assisted and agentic development — not someone looking to pick it up on the job.

Requirements

~8+ years of practical software engineering experience, including production systems you've owned end-to-end
Strong fundamentals: data structures, system design, REST/GraphQL, relational data modeling, testing
Real, hands-on microservices experience, including event-driven architecture (Kafka or similar)
Working front-end skills with a modern component framework
Strong collaboration skills — comfortable working with TPMs and business stakeholders to clarify ambiguous requirements
CI/CD, containers, observability, and L3 incident/support experience for internal production systems
Current, hands-on experience with agentic workflows, LLM integration, RAG, Knowledge grapgh, MCP or prompt engineering — you should already be fluent here
A record of mentoring engineers and raising quality through code review

Nice To Haves

Billing, contracts, quoting, or usage-based commercial systems experience
Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB)
ServiceNow Platform certification and/or development experience is a strong added advantage
Billing, contracts, quoting, or usage-based commercial systems experience
Kafka/event-driven architecture depth, or NoSQL data modeling (e.g., Cosmos DB)
ServiceNow Platform experience is a plus

Responsibilities

Own backend services end-to-end, including REST/GraphQL APIs and event-driven microservices (Kafka)
Build and integrate microservices with ServiceNow platform applications, ramping up quickly on platform-specific patterns and constraints as needed
Own a complex subsystem — set technical direction, make the architectural calls, and carry the operational consequences of them
Pitch in on UI work using a modern component framework
Work closely with TPMs and business stakeholders to understand and help shape requirements, communicating technical trade-offs clearly and driving alignment without heavy hand-holding
Apply AI coding tools and agentic workflows day-to-day as a core part of how you build and ship — using them accountably, with critical review and verification before anything ships
Provide L3 support for internal business-critical systems
Mentor other engineers and serve as a technical resource within your domain, raising the bar through code review, scalable system design.
Model best practices in software craftsmanship, testing discipline, and debugging methodology