Staff Software Engineer
About The Position
In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve. Ruckus Networks s seeking a Escalation Engineer who is passionate about making pioneer smart Wi-Fi products. These products enable carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services. How you’ll help us connect the world: Responsible for support and development of Ruckus product, including WiFi Access Point (AP), Controller (premise and cloud), and Ruckus analytic tools.
Requirements
- Master’s or bachelor’s degree in computer science, Electrical Engineering, or a related field.
- 3 to 10 years in software engineering with a strong track record of code development on network devices.
- Proficiency in C, C++, Python, Java.
- Deep expertise in IP networking, routing protocols.
- Strong debug capability and troubleshooting scale in L2/L3 network.
Nice To Haves
- Strong WiFi background is a plus.
Responsibilities
- Interact with support team to live debug and troubleshoot customer field issues and recover customer network promptly.
- Independently reproduce customer network issues in the lab and isolate the root cause from the lab reproduction.
- Commit code in the active branches, verify the fix in the lab and deliver patch solutions to customer.
- Develop customer requested features to meet customer requirement and use cases.
Benefits
- medical, dental, and vision plans
- life and accidental death insurance
- a 401(k) plan
- participation in the Company’s Incentive Plan
- eleven paid holidays in a full calendar year
- two weeks of paid vacation (prorated based on start date)
- other leave options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
