Staff Software Engineer

Vistance NetworksSunnyvale, CA
Hybrid

About The Position

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve. Ruckus Networks s seeking a Escalation Engineer who is passionate about making pioneer smart Wi-Fi products. These products enable carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services. How you’ll help us connect the world: Responsible for support and development of Ruckus product, including WiFi Access Point (AP), Controller (premise and cloud), and Ruckus analytic tools.

Requirements

  • Master’s or bachelor’s degree in computer science, Electrical Engineering, or a related field.
  • 3 to 10 years in software engineering with a strong track record of code development on network devices.
  • Proficiency in C, C++, Python, Java.
  • Deep expertise in IP networking, routing protocols.
  • Strong debug capability and troubleshooting scale in L2/L3 network.

Nice To Haves

  • Strong WiFi background is a plus.

Responsibilities

  • Interact with support team to live debug and troubleshoot customer field issues and recover customer network promptly.
  • Independently reproduce customer network issues in the lab and isolate the root cause from the lab reproduction.
  • Commit code in the active branches, verify the fix in the lab and deliver patch solutions to customer.
  • Develop customer requested features to meet customer requirement and use cases.

Benefits

  • medical, dental, and vision plans
  • life and accidental death insurance
  • a 401(k) plan
  • participation in the Company’s Incentive Plan
  • eleven paid holidays in a full calendar year
  • two weeks of paid vacation (prorated based on start date)
  • other leave options
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