Staff Software Engineer

Sunrun•Daisetta, TX

10d•Remote

About The Position

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding. Job Summary We are looking for an experienced Amazon Connect Developer with a strong background in integrating Salesforce Service Cloud Voice. This role is suited for someone who understands both AWS-based contact center solutions and Salesforce CRM workflows, and can effectively connect these platforms to create seamless customer support experiences. The candidate will collaborate with cross-functional teams to design, implement, and enhance voice-enabled solutions that support our service operations.

Requirements

3+ years of hands-on experience with Amazon Connect, including advanced contact flow design and AWS integrations.
Proven experience integrating Amazon Connect with Salesforce Service Cloud Voice, including Contact Lens configuration, Salesforce CTI integration and softphone customization, real-time transcription and agent assistance features, and strong proficiency with AWS services such as Lambda, API Gateway, DynamoDB, S3, EventBridge, CloudWatch, and IAM.
Programming experience in JavaScript (Node.js) or Python.
Familiarity with Salesforce Service Cloud, Lightning Experience, and the Open CTI framework.

Nice To Haves

AWS certifications (e.g., Developer Associate or Solutions Architect Associate).
Salesforce certifications (e.g., Platform Developer I or Service Cloud Consultant).
Experience with Amazon Lex, Kinesis, or the Connect Streams API.
Knowledge of voice analytics, customer journey mapping, or AI-driven voice solutions.

Responsibilities

Design and implement Amazon Connect contact flows, including integrations with Lex bots and routing logic for voice and chat channels.
Lead the integration between Amazon Connect and Salesforce Service Cloud Voice, ensuring smooth data synchronization, call handling, and screen pop functionality.
Develop and maintain AWS Lambda functions, APIs using API Gateway, and supporting infrastructure for event-driven workflows.
Work closely with Salesforce developers and administrators to build CTI integrations, enhance user interfaces, and enable call transcription features.
Maintain a secure and reliable voice architecture, including proper IAM roles, encryption, and access controls.
Monitor system performance and usage through CloudWatch, Amazon Connect metrics, and Salesforce reporting tools.
Support DevOps initiatives, including CI/CD pipelines, infrastructure as code, and environment management using tools like CloudFormation, Terraform, or SAM.