Staff Software Engineer, Voice Insights

SoundHound AI•Toronto, ON

12d•Remote

About The Position

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways. We’re looking for a Staff Software Engineer to join our Restaurant Applications team. You will own the design and implementation of rich, interactive user interfaces used by both consumers and brand operations / marketing teams. You’ll architect scalable front-end systems—from component libraries and data-driven dashboards to A/B testing frameworks—while partnering closely with UX designers, product managers, and back-end engineers to deliver seamless end-to-end solutions. If you're passionate about building novel, scalable, high-impact and easy to use applications, we’d love to hear from you!

Requirements

10+ years of software engineering experience.
Expertise with React, including hooks, context, and modern patterns.
Hands-on experience with state management libraries (Redux, Zustand, Recoil, Reframe) and data-fetching strategies (GraphQL or REST).
Solid understanding of HTML5, CSS3 (Flexbox/Grid) and CSS-in-JS or utility-first frameworks (e.g., Tailwind).
Proficient in implementing accessibility standards (WCAG) and responsive design.
Strong UI/UX skills with an eye for pixel-perfect implementation.
Strong problem-solving skills and a growth mindset—open to learning, feedback, and new challenges.
Experience working directly with customers to gather feedback and improve applications.
Excellent communication skills and ability to collaborate across distributed teams.

Nice To Haves

Prior experience in restaurant technology, hospitality, or operations-focused SaaS products.
Familiarity with design tools (Figma, Sketch) and prototyping workflows.
Knowledge of real-time frameworks (WebSocket, GraphQL Subscriptions) and data visualization libraries (D3.js, Recharts).
Prior experience with Clojurescript, Reagent and Reframe.

Responsibilities

Drive end to end solutions to ambiguous and open-ended technical challenges.
Design and architect responsive, high performance web applications.
Influence key stakeholders within the organization to generate new products and adopt new processes and practices.
Continuously improve our brand onboarding and operational excellence capabilities.
Collaborate with product and design teams to build world-class applications.
Work on systems that handle millions of voice AI conversations per year.
Identify and eliminate sources of toil and inefficiency in systems and processes.
Proactively refine UX based on user feedback and usage analytics, driving measurable improvements in adoption, task completion time, and error rates.