Staff Software Engineer - Trust & Safety (Remote)
About The Position
At Rula, maintaining high trust with payers, patients, and providers is the bedrock of accessible mental healthcare. We’re seeking a Staff Software Engineer to step in as the foundational leader of our nascent Trust & Safety Engineering team within the Provider organization. In this high-impact role, you will serve as the chief architect of our digital armor, driving product-based implementations that enable us to fulfill, audit, measure, and enforce critical Trust & Safety policies across both internal and external-facing users and workflows. You will lead the charge on both product architecture and operational, process-based solutions—building robust custom tools and leveraging top-tier industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse. If you are excited to establish a brand-new engineering domain from the ground up, mentor senior engineers, and build scalable systems that directly protect a vital mental health ecosystem, this is your next playground.
Requirements
- 8+ years of experience
- 1+ years working on Trust & Safety systems
- 1+ years experience helping to form a new team from scratch
- Experience working on cross-functional teams to bridge the gap between technical and non-technical groups
- Fullstack experience building modern database-backed (sql/no-sql) web applications
- Experience with microservice development
- Experience mentoring others, reviewing architectures, and establishing design patterns.
- Experience driving all phases of the development lifecycle: planning, specing, execution, and measuring success, post-launch maintenance
- Experience working on highly complex projects with a focus on achieving sustainable results
Nice To Haves
- Start-up experience
- Experience developing SaaS applications using the Amazon Web Services (AWS) cloud platform
- Previous experience in products with high reliability/accuracy requirements (finance, mission critical systems, etc.)
- Experience with “on-call”, ability to deep dive complex issues and drive them to resolution independently
- Experience with NodeJs, Typescript, Kafka
Responsibilities
- Serve as the foundational leader of the nascent Trust & Safety Engineering team.
- Act as the chief architect of digital armor, driving product-based implementations.
- Enable the fulfillment, auditing, measurement, and enforcement of critical Trust & Safety policies.
- Lead product architecture and operational, process-based solutions.
- Build robust custom tools and leverage industry solutions to investigate and mitigate threats like fraud, billing anomalies, and credential abuse.
- Establish a brand-new engineering domain from the ground up.
- Mentor senior engineers.
- Build scalable systems that directly protect a vital mental health ecosystem.
Benefits
- 100% remote work environment
- Working hours to support a healthy work-life balance
- Attractive pay and benefits
- Full transparency of pay ranges
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies
- 2 company-wide shutdown weeks each year for self-care
- Paid parental leave
- Employee Assistance Program (EAP)
- Quarterly department stipend
- Community and employee resource groups
- Home office stipend
- $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program
- $50/month wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
