Staff Software Engineer, Platform

Found•Vancouver, BC

32d•$240,000 - $278,000•Remote

About The Position

About Found The self-employed workforce is a rapidly growing, resilient, and colorful 60 million Americans. But self-employment comes with its own set of challenges: navigating taxes, accounting, bookkeeping, and business banking are just a few. That’s where we come in. Found is building tools that give self-employed people the security and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we believe small business owners should spend more time doing what they love and less time on their business finances. We’re looking for kind, resourceful, and passionate people to join us in building the safety net for self-employment. About this role Our engineering team is responsible for taking products from ideation to being used by tens of thousands of users every week. We're responsible for everything from building the product to reliable and performant technical operations. The Platform team is responsible for ensuring our systems are reliable and secure, while providing a great experience for both users and engineers. The team has broad ownership across reliability, security, compliance, and developer experience—a small but high-impact group supporting a 30+ person engineering organization. We are looking for a Staff Software Engineer who’s capable of balancing moving fast while moving safely, understands (and loves) SLOs and SLAs, and has experience scaling systems from 1 to 10 to 100. We value engineers who can drive technical vision, mentor others, and architect systems that will scale with our growth. If you have any questions please include them in your application.

Requirements

8+ years of experience with backend technologies in a public cloud environment.
Proven track record of scaling and troubleshooting production systems or services while leading cross-functional projects with business impact.
Deep understanding of end-to-end request flow and how system components interact across the stack—from frontend through CDN/WAF, load balancing, and backend services—with the ability to reason about performance, reliability, and failure modes at any layer.
Strong fundamental knowledge of SLAs and SLOs, as well as ideas around how to implement them at a fast-paced company.
Experience managing tech debt and driving engineering quality improvements across multiple teams.

Nice To Haves

Experience with opentelemetry, statsd, or Prometheus.
Working knowledge of compliance frameworks like PCI and SOC2.
Experience with infrastructure as code (Terraform, cloudformation, etc).
Familiarity with Sidekiq, Redis, or other async job processing systems.
Experience with mobile app infrastructure (Capacitor, React Native).
Experience building internal tooling or bots to improve engineering workflows.
Interest in financial services, accounting, and/or self-employment.

Responsibilities

Architect the future version(s) of our key systems like databases, distributed jobs and many others, while taking into account our scaling needs.
Design and implement developer tooling that makes development and deployments safer, reproducible, and easy to rollout.
Drive excellence in observability and monitoring while guiding incident response to ensure issues are resolved quickly and we build a great on-call experience.
Collaborate with engineering teams to maintain a high level of technical quality across our systems while addressing debt, upgrades and platform improvements.
Mentor engineering on how to design reliable, fault-tolerant systems and easy-to-use runbooks for when things go wrong.

Benefits

401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation.
Paid parental leave: Found supports employees through all stages of life, which is why new parents employed by Found qualify for 16 weeks of flexible parental leave.
Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents.
Work anywhere: We have Found offices in SF and NYC. For team members who work outside those cities, Found also supports fully remote working.
Meaningful equity: Everyone on our team should feel and act like an owner, which is why Found offers industry-competitive equity to all of our employees.
Generous vacation policy: Vacations, appointments, mental health days- take the time you need.

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