Staff, Software Engineer (L4) - Email

Twilio

12h • $171,120 - $213,900 • Remote

About The Position

This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid, to be both hands-on in creating, deploying and managing highly available, very large scale distributed systems. Our systems processed 12 billion emails on Black Friday 2025 and we continue to scale! You will be a key contributor in one or more of these areas - Redesigning backend services to improve scalability, strengthening service security to keep up with changing threats. Delivering solutions that enhance the customer journey and developing new product offerings that provide actionable insights into the health of customers’ email programs.

Requirements

• 8+ years of relevant experience building highly available, scalable, fault tolerant and maintainable distributed systems to help deliver mission critical applications.
• Strong experience with Golang, Java, or similar technologies
• Demonstrated track record in service ownership
• Operational excellence focussed mindset: Understands value of monitoring with metrics and alerting. Knows how to build resilient systems that are maintainable for years to come.
• Excellent written and spoken communication skills. Ability to articulate and present vision to both technical and non technical stakeholders.
• Strong technical and leadership chops - Led technical decisions for your team and influenced technical decisions across your functional domains on large scale projects. Led initiatives/projects that enforce operational reliability factors such as monitoring, performance and capacity planning, security, and disaster response.
• Degree in Computer Science or a related field, or equivalent work experience

Nice To Haves

• Experience delivering software using Containers/Kubernetes.
• Experience with Kafka data pipelining.
• Experience with MySQL or AWS Aurora database systems
• Understanding of cloud technologies and experience in at least one cloud platform: AWS, GCP, or Azure.

Responsibilities

• Build and operate your team's services in a distributed production environment used by millions of customers across the globe.
• Collaborate routinely with other team members as well as members of the wider organization to tackle complex problems in distributed computing.
• Help, guide, mentor and influence more junior members of the team in their career.
• Communicate effectively to executives, to your peers, and internally among your team.
• Constantly look for areas of improvement in systems and optimize. Be an advocate for balancing tech debt and feature development

Benefits

• Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.
• If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.
• We are always looking for people who will bring something new to the table!
• We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic.
• Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
• So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
• If this role isn't what you're looking for, please consider other open positions.
• Twilio is proud to be an equal opportunity employer. We do not discriminate upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree