Staff Software Engineer - Infrastructure

CharterUP•Austin, TX

4d•$210,000 - $225,000•Hybrid

About The Position

CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events. Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale. CharterUP is seeking a Staff Software Engineer - Infrastructure to architect, build, and own the core platform and infrastructure systems that power our two-sided marketplace. You’ll partner closely with engineering leadership, product managers, and application teams to design and operate scalable, reliable, and secure systems that support our rapidly growing business. In this role, you will lead initiatives across cloud infrastructure, platform engineering, DevOps, observability, and data systems—ensuring our applications and services can scale efficiently while enabling fast, high-quality product development.

Requirements

8–12+ years of experience in infrastructure, DevOps, or platform engineering roles.
Strong expertise in cloud infrastructure (preferably AWS) and distributed systems design.
Proficiency with infrastructure-as-code and CI/CD systems, plus experience with containerization/orchestration (e.g., Docker, Kubernetes).
Experience building observability systems and improving reliability at scale, with familiarity using AI-driven tools for automation and monitoring.
Proven track record of leading complex infrastructure initiatives with a hands-on, ownership-driven mindset focused on reliability, efficiency, and developer experience.

Responsibilities

Lead the design and evolution of scalable, secure, and highly available infrastructure, leveraging modern DevOps practices and AI-assisted tooling where appropriate.
Build and enhance platform capabilities (CI/CD, infrastructure-as-code, developer tooling) to enable faster, more reliable product development.
Drive reliability, performance, and cost efficiency through observability, automation, and intelligent alerting.
Establish and promote infrastructure best practices, including AI-driven workflows for deployment, monitoring, and incident response.
Partner cross-functionally and mentor engineers, while leading incident response and continuous improvement efforts to strengthen system resilience.

Benefits

Remote-First Flexibility: Work from anywhere we hire, with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits. In the U.S., we cover 100% of premiums for employees. International benefits align with local standards.
Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays. International policies vary by country.
Financial Peace of Mind: Company-paid life, short-term, and long-term disability insurance where available.
Performance-Driven Culture: Join a fast-moving, ambitious, and collaborative team that wins together.
Referral Rewards: Earn bonuses for bringing top talent to the team.
Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse to hit the ground running.

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