Staff Software Engineer, Backend Booking Platform & APIs
About The Position
ResortPass is redefining what it means to be a hotel guest. We give people daytime access to pools, beaches, spas, cabanas, and other hotel experiences without an overnight stay. We work with more than 2,700 hotel partners across 30 countries. We have served more than 7 million guests and generated hundreds of millions of dollars for our hotel partners. Marriott has signed a global agreement with ResortPass, and Hilton has expanded its partnership with us. We have proven the demand. Now we are building the booking and distribution platform that can bring hotel experiences to many more guests, categories, and channels. A day pass is sold by capacity. A cabana is reserved as a unit. A massage needs a time slot and available resources. Each has different rules for inventory, pricing, and cancellation. Those rules must remain correct wherever a booking begins. We are hiring a Staff Engineer to lead the evolution of our booking platform and external API. You will help distribution partners and authorized AI agents book the same inventory as ResortPass guests. You will build on a production Rails OpenSearch and Postgres system while shaping important decisions about its future. What you build will determine how quickly we can launch hotel and spa partners and new experiences. You will see your architectural choices through to real bookings and help other engineers build on them. This role is located at our Flatiron HQ four days per week.
Requirements
- 9+ years of experience or a track record of equivalent depth and scope.
- Led substantial technical work across multiple engineers or teams, from an ambiguous business problem through launch and operation.
- Designed transactional systems and APIs or integration platforms that other teams or companies depend on.
- Understand relational modeling, concurrency, consistency, and asynchronous workflows, including what happens when systems fail or disagree.
- Safely evolved an existing production system and can explain when to extend it, simplify it, or replace part of it.
- Strong hands-on engineer. Make pragmatic tradeoffs and help teammates deliver without becoming the approval point for every decision.
- Communicate clearly, listen carefully, and build trust with engineers and business partners. Can challenge an assumption and change your mind when the evidence changes.
Nice To Haves
- Ruby on Rails experience is useful, but not required.
- Experience with marketplaces, reservations, inventory, payments, or public APIs will help.
Responsibilities
- Evolve clear models and boundaries for products, pricing, availability, holds, and reservations. Represent category differences explicitly and use real requirements to guide what becomes shared.
- Build and launch a versioned external API for pricing, availability, holds, booking, changes, and cancellations. Establish access controls, documentation, and a practical path from partner testing to production.
- Make booking operations reliable through retries, timeouts, and partial failures. Design idempotency, concurrency controls, webhooks, and reconciliation to prevent duplicate bookings and inventory errors.
- Establish reusable patterns for supply, property management, and point-of-sale integrations. Make data ownership and failure handling clear so engineers can add connectors and diagnose problems consistently.
- Lead incremental migrations in our existing system. Set reliability and latency targets, test important failure scenarios, and ensure the team can observe, operate, and safely roll back changes.
- Help engineers take ownership of larger problems through focused design reviews, pairing, and mentoring. Explain tradeoffs, resolve decisions across team boundaries, and follow the work through production.
Benefits
- Health, dental, and vision coverage, with ResortPass contributing to monthly premiums
- Stock options
- 401(k) plan
- Unlimited paid time off
- Paid parental leave
- Annual ResortPass credit for pools, beaches, spas, and other experiences
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
