Staff Software Engineer, Appointment Management
About The Position
Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission: We are looking for a Staff Software Engineer to join the Appointment Management team at Zocdoc! This team owns the backend systems that determine when, where, and how appointments can be booked across Zocdoc's channels. We build the services, APIs, and data models that let practices express their real-world scheduling needs and ensure providers are accurately bookable for the patients they can serve. This foundational work supports the booking experience for millions of patients while enabling providers and practice staff to manage their schedules with confidence. As a Staff Engineer at Zocdoc, you'll balance deep individual contribution with technical leadership and mentorship. You'll shape the architecture of our scheduling and availability systems, drive cross-team technical initiatives, and raise the engineering bar through sound practices and operational ownership. You'll work primarily on backend systems, with opportunities to contribute across the stack when needed. You’ll enjoy this role if you are… Excited by the challenge of building the backend systems that power scheduling across healthcare Energized by designing services and data models that handle real-world complexity at scale A product-minded engineer who loves working in a highly collaborative and supportive environment Motivated by building foundational infrastructure that makes healthcare easier for patients and providers Passionate about mentorship and leveling up the engineers around you. Passionate about building diverse and inclusive teams and culture
Requirements
- A track record of designing and delivering backend systems that handle complex domain logic at scale
- A passion for technology and the ability to think critically about the performance, scalability, and reliability of the systems you build
- The instinct to simplify: you break down ambiguous, loosely defined problems into clear technical direction
- Successfully mentored other engineers and encouraged your peers to adopt engineering best practices
- Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- The mentality of an owner: you drive initiatives from architectural design through production and take pride in operational excellence
- Superb communication skills. You keep stakeholders in the loop and can dive into technical details at the right level for any audience
- An unrelenting desire to build more equitable, inclusive, and diverse workplaces, and you view this role as an opportunity to create positive change
- Humility. You treat all people with dignity and respect, regardless of title or tenure
Responsibilities
- Owning the design and development of backend services, APIs, and data models that power Zocdoc's scheduling and availability systems, primarily using C#/.NET and AWS technologies (DynamoDB, Lambdas, SQS/SNS, Kinesis). We also use React/TypeScript on the frontend
- Driving architectural decisions for complex scheduling logic, ensuring reliability, scalability, and correctness across millions of bookings
- Leading cross-team technical initiatives and establishing patterns that improve engineering quality beyond your immediate team
- Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to deliver high-impact features
- Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership
- Mentoring your peers, with the notion that helping others means learning and growing yourself
- Working with cutting edge GenAI tools and technology
Benefits
- Flexible, hybrid work environment
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
