Staff Site Reliability Engineer

NinjaTrader•Chicago, IL

2d•Hybrid

About The Position

Join our Platform Engineering team, where you'll ensure the availability, performance, and scalability of the trading systems that power NinjaTrader. You'll deploy single- and multi-cluster services to Kubernetes, partnering with Product Engineering and Technical Operations to strengthen monitoring, reduce operational toil, and keep our revenue-generating systems running for traders around the world. Working alongside technical leadership, you'll help maintain 99.95% uptime and high performance across the trading platform. In this role you will serve as the technical lead for the SRE function, setting technical direction and mentoring engineers across reliability initiatives. You will analyze, troubleshoot, and remediate production issues with a systematic problem-solving approach to keep revenue-generating systems running. You will participate in a weekly 12x7 on-call rotation, including weekend deployments and checkouts before markets open on Sundays. You will perform initial root cause analysis and remediation of production incidents. You will build tools that automate repetitive tasks, deployments, and incident responses with the goal of minimal human involvement. You will design reliable monitoring and alerting systems with Product and QA teams, establishing and tracking SLIs/SLOs across web, mobile, desktop, and trading platforms. You will leverage Infrastructure as Code tools like Terraform to automate provisioning, scaling, and management across all platforms. You will collaborate with Product Engineering, Operations, and other cross-functional teams to deliver features on time while meeting scalability, security, and performance requirements. You will implement security and compliance best practices (e.g., SOC 2, PCI DSS) throughout the software delivery lifecycle for web, mobile, and desktop deployments.

Requirements

8+ years of experience in DevOps, Site Reliability Engineering, or Platform Engineering roles
Expertise with Kubernetes, Docker, and container orchestration
Hands-on experience with CI/CD tools (GitHub Actions or equivalent)
Proficiency in programming languages (e.g., Python, Bash, or Go) and automation tools such as Ansible, Terraform, or Helm
Hands-on experience with AWS, GCP, or Azure, including in-depth knowledge of networking, security, and identity management in cloud environments
Knowledge of monitoring and observability tools such as Prometheus, Grafana, Datadog, or similar
Strong collaboration, communication, and leadership skills, with the ability to influence technical decisions across teams and mentor junior engineers

Nice To Haves

Trading industry experience
Contributions to open-source projects

Responsibilities

Serve as the technical lead for the SRE function, setting technical direction and mentoring engineers across reliability initiatives
Analyze, troubleshoot, and remediate production issues with a systematic problem-solving approach to keep revenue-generating systems running
Participate in a weekly 12x7 on-call rotation, including weekend deployments and checkouts before markets open on Sundays
Perform initial root cause analysis and remediation of production incidents
Build tools that automate repetitive tasks, deployments, and incident responses with the goal of minimal human involvement
Design reliable monitoring and alerting systems with Product and QA teams, establishing and tracking SLIs/SLOs across web, mobile, desktop, and trading platforms
Leverage Infrastructure as Code tools like Terraform to automate provisioning, scaling, and management across all platforms
Collaborate with Product Engineering, Operations, and other cross-functional teams to deliver features on time while meeting scalability, security, and performance requirements
Implement security and compliance best practices (e.g., SOC 2, PCI DSS) throughout the software delivery lifecycle for web, mobile, and desktop deployments