Staff Site Reliability Engineer, IT

GitHub, Inc.•UNAVAILABLE, UNAVAILABLE

5h•Remote

About The Position

We are seeking a Staff Site Reliability Engineer to join GitHub’s expanding IT Engineering team. This role is crucial for supporting our global workforce, known as Hubbers, who rely on our internal systems and services daily. You will be responsible for providing essential support, developing and maintaining internal tooling, and configuring systems to ensure Hubbers operate efficiently and without obstacles. You will primarily focus on Client Platform Engineering (CPE). You will need strong skills in Endpoint Device Management, such as Jamf and Intune, automation, and creative problem-solving using code and GitHub. You should have a deep understanding of modern management tools for OS configuration, patching, and compliance. As a globally distributed company, GitHub relies on asynchronous communication. Therefore, strong communication skills and empathy are essential. Proficiency with Git and GitHub is also required.

Requirements

9+ years experience in computer science, or related technical discipline with proven experience coding in relevant languages (e.g., Java, JavaScript, Python) OR Bachelor's Degree in Computer Science or related field AND 7+ years experience in computer science, or related technical discipline with proven experience coding in relevant languages (e.g., Java, JavaScript, Python) OR Master's Degree in Computer Science or related field AND 5+ years experience in computer science, or related technical discipline with proven experience coding in relevant languages (e.g., Java, JavaScript, Python) OR equivalent experience.
4+ years’ experience in Client Platform Engineering and at least 3 years in leading engineering solutions (design to implementation) at scale.
4+ years’ experience with client device lifecycle management for macOS, Windows, or Linux using MDM frameworks (e.g. Jamf, Microsoft Intune, etc.) or IaC tools (e.g. Terraform, Ansible, Puppet, Salt, etc.).
3+ years’ experience with automation and tool development using GitHub, Python, Bash, Shell scripting, or PowerShell.
Proficiency with Git and GitHub is also required.

Nice To Haves

3+ years technical leadership experience.
Experience working within cloud environments such as AWS, Azure, or GCP; preferably Azure.
A self-starter with strong analytical and creative problem-solving skills
Strong infrastructure knowledge, including cloud computing, Kubernetes, and containerization.
Strong soft skills, including stakeholder communication and cross-functional collaboration.

Responsibilities

Directly Responsible Individual for CPE - guide the approach and execution of the CPE team.
Endpoint management: Partner with the Security organization on creating, managing, and maintaining policies, configuration profiles, and security baselines for all of GitHub’s corporate endpoints (e.g., macOS, Windows, iOS, Linux).
Provide expert understanding of systems integration architecture in applicable platforms and sets system strategy.
Lead and develop long-term strategies and plan capacity for meeting future end user needs.
Identify opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders.
Provide technical leadership, mentorship, pairing opportunities, and code reviews to encourage the growth of others; support teams in producing extensible and maintainable code / configuration, ensuring integration with downstream dependencies and adherence to quality standards.
Champion operational excellence by improving system reliability, reducing incident response times, and establishing best practices for monitoring, alerting, and runbooks across IT Engineering services.
Lead teams to collaborate on their end goals for systems to drive and achieve desirable user experiences.
Drive collaboration across IT, security, and engineering to solve complex endpoint issues and optimize device performance.