Staff Site Reliability Engineer - Federal

ServiceNow•San Diego, CA

13h•Onsite

About The Position

This position will include supporting our US Public Sector customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Federal SRE Team has 3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure. This is a 3rd shift position and has a 10-hour 4-day work week, Sunday - Wednesday with working shift hours from 11p.m. - 10 a.m. PT. The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR. To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers. As an Engineer on the SRE team you will: Provide relief and sustainable resolution to issues within our infrastructure. Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions. Drive monitoring and automation initiatives

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
Deep knowledge of Linux systems
2+ years of experience with DevOps automation, CI/CD pipeline and agile methodologies
2+ years of experience with Cloud technologies, preferably Azure
2+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby
Postgres and MySQL database administration, troubleshooting, and performance tuning
Expertise in Observability and Monitoring of applications, services, and networks at scale
Networking skills, IP addressing and routing.
US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Nice To Haves

Experience developing on the ServiceNow Platform

Responsibilities

Provide relief and sustainable resolution to issues within our infrastructure.
Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
Drive monitoring and automation initiatives