Staff Services Officer V

Texas Health & Human Services Commission • Austin, TX

35d • Hybrid

About The Position

The Staff Services Officer V in the Provider Finance Department performs advanced (senior-level) staff services work that involves planning, directing, and overseeing a wide range of administrative functions. This includes purchasing, requisitions, inventory management, IT ticket coordination, travel processing, onboarding and offboarding, policy and procedure documentation, and general office operations. The position functions in an office manager capacity for the department and works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. The position reports to the Manager of Support and Services Operations. Work involves extensive interaction with internal staff across Provider Finance.

Requirements

• Knowledge of agency programs, policies, and procedures; the methods, principles, and practices of the agency; fiscal and budgeting techniques and practices; and office management and human resource administration.
• Skill in coordinating activities, the use of a computer and applicable software, and critical thinking.
• Ability to study and evaluate programs and propose recommendations, to interpret and apply agency policies and procedures, to analyze and solve work problems, to make decisions affecting the operation of administrative services functions, to communicate effectively.
• One-year experience in office management, business administration, information technology, human resource administration, or budget preparation work required.
• Graduation from an accredited four-year college or university with major coursework in human resources, public or business administration, or a related field is generally preferred.
• Experience and education may be substituted for one another on a year-to-year basis.

Responsibilities

• Oversees, plans, and performs complex and critical administrative functions for the department, including purchasing, requisitions, IT ticket coordination, travel processing, and records management.
• Manages the department's joint inbox as the primary point of contact for requests from internal and external stakeholders, routing inquiries appropriately, ensuring timely responses, and tracking all correspondence in accordance with department protocols.
• Coordinates public meetings such as rate hearings, rule hearings, stakeholder meetings, and meetings with Executive-level staff, based on requests from program staff.
• Manages the development, maintenance, and communication of internal policies and procedures that guide the operational work of the administrative team. Ensures documentation is accurate, current, and accessible to staff.
• Manages the interview process by coordinating with hiring managers to schedule interviews, communicate logistics, and provide updates to ensure a smooth and efficient process.
• Manages purchases by processing requisitions and coordinating closely with Purchasing and Accounts Payable to ensure expenditures are accurate, timely, and in compliance with agency requirements.
• Oversees and maintains multiple department-wide inventory lists, ensuring records are accurate and up to date.
• Oversees facility management functions such as submitting and tracking work orders and coordinating with building services to resolve issues.
• Coordinates limited travel needs, including processing travel requests and managing travel costs in alignment with agency policies.
• Manages onboarding and offboarding processes for staff members, ensuring all administrative, technological, and procedural steps are completed accurately and efficiently.
• Oversees software license and subscription renewals, ensuring timely processing and coordination with Purchasing and Accounts Payable.

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Number of Employees: 1,001-5,000 employees