Staff Service Manager

Tyson Foods•Springdale, AR

1d•Onsite

About The Position

Tyson Foods, Inc. has an opening for Staff Service Manager in Springdale, AR. Plan, coordinate, and oversee Unix infrastructure service delivery across on‑premises and cloud environments; lead, guide, and coordinate a team of Unix service professionals; manage projects related to system lifecycle activities, including upgrades, maintenance, and disaster recovery; oversee service operations supporting business‑critical enterprise environments, including manufacturing systems; manage incident, problem, and change management processes to ensure timely resolution and minimal business impact; ensure compliance with service level agreements (SLAs) and operational standards; conduct root cause analysis and drive continuous service improvement initiatives; develop and manage budgets, forecasts, and vendor relationships related to Unix infrastructure services; ensure compliance with audit and regulatory requirements, including SOX; monitor service performance metrics and report on trends and improvements; collaborate with business stakeholders to align infrastructure services with organizational needs; and, apply IT service management and ITIL practices to support reliable and efficient service delivery.

Requirements

Bachelor’s degree or foreign equivalent in Computer Science, Electronics Engineering, Information Technology, or a related field
Five (5) years of progressive experience in the position offered or related position
Experience designing, supporting, and managing enterprise‑scale infrastructure across multiple cloud platforms, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure
Five (5) years of experience managing enterprise Linux and Unix operating systems, including RHEL, SUSE, Oracle Linux, AIX, and related lifecycle management tools such as Red Hat Satellite and SUSE Manager
Five (5) years of experience implementing and maintaining infrastructure automation using Terraform, Ansible Automation Platform, and AWS CloudFormation to support scalable, repeatable infrastructure deployments
Five (5) years of experience implementing and maintaining enterprise monitoring and logging solutions using Splunk, Nagios, and cloud‑native monitoring tools such as AWS CloudWatch to ensure system availability and performance
Five (5) years of experience designing, testing, and supporting disaster recovery solutions using tools such as AWS Elastic Disaster Recovery in large‑scale enterprise environments as well as Zerto and backup recoveries
Five (5) years of experience managing software license compliance and usage metrics using IBM License Metric Tool (ILMT) and supporting infrastructure vendor platforms, including IBM pSeries and Dell enterprise systems

Responsibilities

Plan, coordinate, and oversee Unix infrastructure service delivery across on‑premises and cloud environments
Lead, guide, and coordinate a team of Unix service professionals
Manage projects related to system lifecycle activities, including upgrades, maintenance, and disaster recovery
Oversee service operations supporting business‑critical enterprise environments, including manufacturing systems
Manage incident, problem, and change management processes to ensure timely resolution and minimal business impact
Ensure compliance with service level agreements (SLAs) and operational standards
Conduct root cause analysis and drive continuous service improvement initiatives
Develop and manage budgets, forecasts, and vendor relationships related to Unix infrastructure services
Ensure compliance with audit and regulatory requirements, including SOX
Monitor service performance metrics and report on trends and improvements
Collaborate with business stakeholders to align infrastructure services with organizational needs
Apply IT service management and ITIL practices to support reliable and efficient service delivery