Staff Reliability Engineer

ServiceNow•Minneapolis, MN

6d•$148,900 - $260,600•Hybrid

About The Position

We are seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake. We are building the next generation identity security platform for the multi-cloud era - will you join us?

Requirements

US Citizenship Required — role requires or may require federal security clearance
BS degree in Computer Science or related field (or equivalent practical experience)
7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
Proven track record leading large-scale, cross-team infrastructure projects from conception to production
Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection
5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation
Expert-level experience with Kubernetes, Helm, Linux, and Terraform
Strong experience with GitOps model, distributed version control, and CI/CD pipelines
Proficiency with monitoring tools (Prometheus, Grafana, DataDog)
Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes
Deep understanding of distributed systems, microservices, and reliability patterns
Exceptional ability to articulate complex technical concepts to diverse audiences
Track record of driving technical change across organizational boundaries
Successfully delivered multiple complex projects under tight deadlines
Strong customer service orientation with patience and empathy
Thrives in ambiguous environments and makes progress without perfect information
Hands-on, "can do" attitude with bias for action
Low ego and high intellectual curiosity
Comfortable working across time zones
Self-motivated with strong ownership mentality
Comfortable managing ambiguity in regulatory environments and compliance requirements

Nice To Haves

Experience with Bazel and CueLang a plus
Experience implementing compliance-as-code patterns and automated compliance scanning/remediation

Responsibilities

Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
Architect and deploy solutions for Cloud Prem and SaaS customers at scale
Drive technical innovation and establish SRE best practices across the organization
Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
Develop automation solutions to streamline operations and reduce manual workload
Participate in on-call rotation and ensure effective incident handoff and documentation
Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments
Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
Influence technical decisions across teams through thought leadership and demonstrated expertise
Build consensus and drive adoption of new tools, processes, and architectural patterns
Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
Conduct technical onboarding and provide expert guidance on platform architecture and best practices
Create customer-facing documentation, troubleshooting guides, and run-books
Lead customer calls and technical discussions as a trusted advisor
Mentor SRE and engineering team members, elevating technical capabilities
Foster a culture of reliability, operational excellence, and continuous improvement