Staff Project Manager

AgentSync•Denver, CO

About The Position

The Staff Project Manager is a key leader on AgentSync’s Delivery team, responsible for guiding customers through onboarding, configuration, and implementation so they can use AgentSync products efficiently and receive an exceptional customer experience. The role manages multiple projects from start to finish, coordinates cross-functional internal teams, and keeps customers and AgentSync stakeholders informed about progress, schedules, and risks. The position also focuses on managing project budgets and resources, building trusted relationships with client executives and business stakeholders, and addressing issues that affect customer or team relationships. AgentSync is seeking someone who can identify and resolve technology, process, and organizational problems in a fast-growing, highly ambiguous environment. The ideal candidate lives within 25 miles of AgentSync’s Denver, Colorado office. Candidates in California, Colorado, Georgia, Illinois, Kansas, Massachusetts, Michigan, New York, Oregon, Tennessee, Texas, Utah, and Washington may also be considered. Candidates who require a work visa now or in the future cannot be considered.

Requirements

8+ years of work experience as an active Project Manager managing large, complex software development projects, cross-functional teams larger than 10, and schedules to on-time delivery.
5+ years of experience in a customer-facing project management role, preferably within a Professional Services organization.
Experience working directly with business executives, including CIOs, CTOs, and PMOs, in an advisory role.
Ability to multitask and create positive outcomes under deadlines.
Strong problem-solving ability and comfort with complexity and ambiguity.
Proactive, passionate approach to independently solving conceptual problems and delivering results on time and in scope in challenging situations.
Collaborative, team-first attitude and motivation to work in a fast-paced, changing environment.
Must not require a work visa now or in the future.

Nice To Haves

History with Salesforce.
Experience in a Professional Services organization.
Residence within 25 miles of AgentSync’s Denver, Colorado office.

Responsibilities

Oversee and guide multiple projects from start to finish, ensuring successful outcomes and exceptional customer experiences.
Coordinate cross-functional internal teams, drive project success, remove roadblocks, and escalate issues as necessary.
Track and communicate project progress, risks, and schedules to customers and internal AgentSync teams throughout the project lifecycle.
Manage project budgets and resources to help customers realize value from AgentSync products.
Ensure the customer experience consistently exceeds expectations.
Build and maintain strong customer and stakeholder relationships, becoming a trusted partner to client executives and earning the confidence of business stakeholders.
Foster positive team dynamics and customer stakeholder relationships, addressing issues to maintain healthy and productive customer relations.

Benefits

Equity in the form of stock options.
Medical insurance through multiple Cigna plans, with up to 100% of employee premiums and up to 80% of dependent premiums paid by the employer.
Dental insurance through multiple Cigna plans, with up to 80% of employee and dependent premiums paid by the employer.
Vision insurance with 80% of premiums paid for the employee and dependents.
Employee Assistance Plan.
Life and AD&D insurance.
401(k) retirement savings plan.
Employer contributions to an HSA.
Flexible PTO.
12 paid holidays per year.
12 weeks of parental leave with a return-to-work stipend.