Staff Product Manager (POS/middleware integrations)

Grubhub•New York, NY

8d•$162,000 - $170,000•Hybrid

About The Position

Grubhub is seeking a technically fluent Staff Product Manager to lead the strategy and execution of our merchant and POS/middleware integrations space. This role requires a user centric approach with a focus on solving problems and reducing friction across the user journey to empower merchants so they can be successful on Grubhub.

Requirements

5+ years of relevant work experience in digital Product Management or directly adjacent roles within an Agile environment.
Direct experience with integrations that are both inbound and outbound for POS and middleware providers as well as direct brands.
Data fluency and demonstrated data-driven decision-making abilities, with strong analytical and quantitative skills, utilizing data and metrics to support assumptions, recommendations, drive action, and monitor product health, including experience with SQL using queries, reports, and dashboards.
Technical acumen including: experience with developer APIs, SDKs and vendor or merchant integrations; comfort with technical topics and working closely with engineers on complex systems; ability to clearly communicate complex technical specifications; familiarity with platforms commonly used by third party POS/middleware providers.
Experience collaborating across various organizations such as technology, marketing, sales, operations, and external vendors or merchants.
Lead with an ownership mentality, demonstrated through a track record not only of high-quality execution, but also of originating, evaluating, and building consensus around opportunities that drive business and user impact.
A proven ability to influence outcomes and people without direct reporting lines.
Thrive with ambiguity and create clarity from chaos through written and verbal communications
Inspire others to operate at a higher level through your own work and contributions

Nice To Haves

Experience in the restaurant, logistics or food delivery industries.

Responsibilities

Define and drive product strategy, vision, and roadmap for your domain, ensuring alignment with overall business goals and merchant needs
Synthesize disparate requirements into clear strategic roadmaps
Identify new opportunities for growth and expansion, building business cases for new products, services, and features
Balance near-term execution with longer-term platform thinking
Lead complex initiatives from discovery through implementation, testing, and ongoing management
Work closely with engineering, design, and merchant success teams to define requirements, user stories, and deliver impactful products
Own both API and UI surfaces within your domain, ensuring capabilities are available to integrators and GH-owned surfaces equally
Manage technical and business dependencies across stakeholders
Collaborating with cross-functional teams (engineering, solution consultants, design/UXR, and merchant success teams ) to deliver solutions.
Building and maintaining strong relationships with merchants, clients, and platform partners.
Acting as a key point of contact for ongoing needs and resolving performance issues.
Championing initiatives and effectively communicating complex concepts to diverse audiences (technical, non-technical, executive management, external partners).
Defining and tracking key performance indicators (KPIs) to measure the success and effectiveness of integrations.
Analyzing data to identify opportunities, validate product-market fit, and make data-driven decisions.
Building dashboards and running A/B tests to optimize performance.
Establishing continuous feedback loops with customer support and sales.