Staff Product Manager – IT Go-to-Market (Post Sales)

MongoDB•New York City, NY

1d•Hybrid

About The Position

The IT Go-to-Market organization builds and operates the technology platforms that power Sales, Marketing, and Revenue Operations. These products enable scalable lead generation, pipeline management, deal execution, and revenue insights across the business. As a Senior Product Manager on the IT Go-to-Market (GTM) team, you will own internal technology products that support critical GTM capabilities such as CRM platforms, lead-to-quote workflows, sales productivity tools, and marketing automation systems. You will work closely with Sales, Marketing and RevOps teams to define product strategy, prioritize initiatives, and deliver solutions that improve seller productivity, accelerate deal execution, and enable data-driven decision-making. We are looking to speak to candidates who are based in New York City for our hybrid working model.

Requirements

10+ years of Product Management experience in enterprise SaaS or cloud platforms
Strong domain expertise in Customer Success, Customer Support, or Post-Sales operations
Experience building custom workflow applications, automation platforms, or AI-powered tools
Deep knowledge of Salesforce CRM and customer lifecycle processes
Experience working with telemetry, analytics, and customer health data
Ability to partner effectively with engineering, operations, and business stakeholders
Familiarity with AI-enabled GTM workflows or automation tools
Experience using product metrics and analytics to guide decisions
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

Nice To Haves

Familiarity with the entire post sales motion that involves Professional Services, Technical Support and Customer Success
Deep understanding of User Journey and Workflows for all of the post sales motions.
Ideally led large transformations and built custom solutions to meet business needs

Responsibilities

Build AI-powered Customer Success and customer health platforms
Define workflows for customer risk detection, prioritization, and proactive engagement
Integrate Salesforce, telemetry, support, and analytics systems into unified experiences
Drive automation for escalations, ticket creation, customer communications, and operational workflows
Partner with CS teams to improve productivity, adoption, retention, and revenue outcomes
Define requirements for AI agents, health scoring, and telemetry-driven insights
Familiarity with the entire post sales motion that involves Professional Services, Technical Support and Customer Success
Deep understanding of User Journey and Workflows for all of the post sales motions.
Ideally led large transformations and built custom solutions to meet business needs
Define and communicate the product vision and roadmap for GTM technology platforms
Translate business strategy and operational needs into scalable product capabilities
Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
Align product strategy with enterprise architecture, security, and platform standards
Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
Use user feedback and data insights to refine priorities and improve the product experience
Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
Represent the voice of the user, ensuring solutions address real operational challenges
Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
Build strong partnerships with engineering teams, architects, and external vendors
Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
Balance new feature development with platform improvements and technical debt
Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders
Partner with enablement and change management teams to drive adoption of new GTM capabilities
Communicate product changes and new features across impacted teams
Monitor KPIs and support incident or problem management when issues arise