Staff Product Manager, Guest Experience
About The Position
Paperless Post is seeking a Staff Product Manager to define and execute a growth roadmap for our Guest experience. This step is where 100s of millions of prospective Guests learn about a Host’s event, engage with other attendees, and build excitement for the event. As a hypothesis-driven and data-conscious team leader, you’ll create best-in-class experiences that delight users, and contribute directly to top company goals. The job's goal is to drive Events and Revenue growth through Guest engagement, delight, and network virality by building best-in-class product experiences across the invitation receiving domain. You will work closely with Product and Engineering teammates and stakeholders to define and execute high impact projects that achieve quarterly goals.
Requirements
- 10+ years of product management experience in a developer-centric environment
- Prior experience in funnel optimization, personalization, and social networks strongly preferred.
- Previous exposure, education, or side projects in product design or engineering are a strong plus.
- Practice maximum ownership. Customers’ problems are your problems.
- Naturally curious, relentless in pursuing improvements, taking accountability for outcomes.
- Excellent written and verbal communication skills.
- Deliver compelling data and insight-driven narratives for business, technical, and design audiences.
- Hands-on experience using AI in both personal workflows and collaborative product development.
- Comfortable operating across traditional role boundaries.
- Able to engage deeply in product, design, and engineering decisions - whether shaping UX, prototyping solutions, or working through technical tradeoffs.
- Demonstrated track record of building trust and driving alignment across feature teams and stakeholder groups.
- Enjoy managing complex relationships across varying seniority levels and functions.
- Experienced with KPI/OKR-based product development, crafting product tactics and acceptance criteria to achieve business and user goals.
- Expertise with A/B testing, measuring the incrementality and holistic impact of your work.
- Recognize that compelling hypotheses and user experience patterns require test iteration, and hold opinions about when to test or not.
Nice To Haves
- Previous exposure, education, or side projects in product design or engineering are a strong plus.
- You bring opinions about what works, what doesn’t, and are open minded about exploring new capabilities.
- You view AI as a way to amplify your personal and team impact, not just save time.
Responsibilities
- Proactively define, publish, and deliver a rolling roadmap with your feature team, driving growth in prioritized OKRs.
- Partner with your Engineering Manager and Design Lead teammates to own the planning cadence and OKR achievement.
- Collaborate deeply with leadership, Data, CustOps, CustInsights and Product Marketing teams to translate company goals into a prioritized backlog of focused guest initiatives and GTM tactics.
- Conceptualize and champion projects/tactics/tests that drive significant growth in the web and native guest experience.
- Serve as product-lead on our Guest experience, championing projects across the company.
- Partner closely with Browse PM, Product Marketing and Data to leverage viral loops that drive organic growth on the platform.
- Drive the learning loop in your domain, serving as the in-house expert on guest product analytics and user insights.
- Quantitatively and qualitatively track success and failures, adjusting hypotheses and team priorities accordingly, with frequent high quality reporting to P/E and stakeholder audiences.
- Craft hypothesis-driven, high frequency A/B testing strategies to optimize conversion, rapidly executing tests and iterating with Engineering and Data partners.
- Lead your cross-functional team by enabling, inspiring, and including them in the product development process.
- Share and receive feedback that raises the bar for PM impact.
- Operate with the leverage of a larger team by applying AI tooling across your workflow, including research and experiment synthesis, drafting of requirements, prototyping and scaled stakeholder communication.
Benefits
- fully paid medical, dental, and vision benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
