Staff Product Manager, OpenTelemetry | US | Remote

Grafana Labs

1d•$208,602 - $250,322•Remote

About The Position

Grafana Labs, a company focused on open observability, is seeking a Staff Product Manager for OpenTelemetry to own the end-to-end journey of helping users instrument workloads and send OpenTelemetry data to Grafana Cloud. The goal is to make Grafana Cloud the easiest and most trusted destination for OpenTelemetry workloads by reducing complexity and failure points in the instrumentation process. This role involves defining a coherent experience for users choosing instrumentation approaches, setting up, troubleshooting, and validating their telemetry. It also includes designing for agent-led instrumentation and ensuring telemetry quality for downstream observability solutions. The position is a horizontal, Staff-level leadership role that requires collaboration across multiple products and engineering teams, with accountability for the overall customer experience and cross-product strategy. The role also involves leveraging AI tools for research, analysis, prototyping, and content development, and engaging with the OpenTelemetry ecosystem to drive customer activation and outcomes in Grafana Cloud.

Requirements

5+ years of Product Management experience, with a strong track record in developer tools, observability, infrastructure, data platforms, or another technically complex B2B product domain.
Experience leading strategy and execution across multiple engineering teams or product areas without relying on direct organizational authority.
Strong working knowledge of OpenTelemetry, including SDK instrumentation, OTLP, Collector pipelines, telemetry context, and semantic conventions.
Experience using or building instrumentation systems, agents, telemetry collectors, configuration products, or related infrastructure.
An understanding of the challenges involved in deploying and operating software across Kubernetes, virtual machines, and public cloud environments.
Experience turning complex onboarding, configuration, and troubleshooting workflows into clear and approachable product experiences.
A history of using customer research and product data to make decisions, align stakeholders, and deliver measurable outcomes.
Excellent written and verbal communication skills, with the ability to influence technical and nontechnical stakeholders in a remote, globally distributed organization.

Nice To Haves

Experience contributing to or building products around the OpenTelemetry or broader open source observability ecosystem.
Experience with automatic instrumentation, eBPF, or runtime-based instrumentation.
Firsthand experience as an SRE, platform engineer, developer, or observability practitioner.
Experience building product-led onboarding, configuration-validation, or telemetry-health experiences at scale.

Responsibilities

Define the vision, strategy, and cross-product roadmap for the journey from an uninstrumented workload to healthy, useful telemetry in Grafana Cloud solutions.
Create coherent, opinionated experiences that help users choose and implement the right approach across SDK instrumentation, automatic instrumentation, and Collector-based deployment while preserving the flexibility advanced users require.
Identify and eliminate the leading causes of setup failure, abandonment, misconfiguration, and low-quality telemetry.
Establish shared experience principles, priorities, and success criteria across the product and engineering teams contributing to the OpenTelemetry journey.
Use customer research, product data, and market insight to prioritize investments and measure outcomes such as onboarding completion, time to useful telemetry, telemetry health, and workload expansion.
Partner with downstream Grafana Cloud solution teams to create a coherent transition from telemetry ingestion to meaningful product activation.
Extend beyond product delivery to how the OpenTelemetry experience is positioned and brought to market. In partnership with Product Marketing and go-to-market teams, you’ll help define the product narrative, sharpen out differentiation, and develop launches, technical content, adoption programs, and campaigns that create demand and accelerate customer activation.
Collaborate with Engineering, Design, Documentation, Developer Relations, Product Marketing, and go-to-market teams to deliver and communicate a differentiated OpenTelemetry experience.
Represent Grafana Labs and its customers in relevant OpenTelemetry ecosystem discussions.