Staff Product Manager, Marketplace Verticals
About The Position
As a Staff Product Manager in our Marketplace business unit, you will lead the development of partner-enabled specialty care experiences, starting with GLP-1 and mental health. You will work with clinical and pharmacy partners to build patient journeys that extend beyond booking—from finding care and completing intake to attending appointments, rebooking, and managing treatment. You will define the product strategy, lead MVP development, measure results, and scale successful experiences to additional specialty care categories. Success in this role means helping more patients complete appointments and return to Zocdoc to manage their ongoing care. This is a zero to one product leadership role. You will identify unmet customer needs, define the product strategy, and build new capabilities from the ground up. You will need to be equally comfortable setting a long-term vision and getting into the details with engineering, design, operations, legal, analytics, and go-to-market teams to bring an early-stage product to market and scale it.
Requirements
- 6+ years of product management experience
- Experience building consumer-facing healthcare, marketplace, or multi-sided platform products
- Experience working with external partners and navigating product, operational, and technical dependencies across organizations
- Experience building and scaling 0-to-1 products, including defining MVP scope, success metrics, and experiments
- Familiarity with healthcare workflows such as insurance, intake, clinical scheduling, care coordination, or prescription fulfillment
- Experience working at a startup or early stage company, with a demonstrated ability to operate with high ownership, speed, ambiguity, and limited resources
- Strong written and verbal communication skills, with the ability to simplify complex topics and influence senior stakeholders
- A data driven mindset and enthusiasm for analytical problem solving, paired with exceptional attention to detail
- An action oriented attitude and roll up your sleeves mentality
Responsibilities
- Defining and testing end-to-end specialty care journeys, including discovery, eligibility, booking, intake, appointment attendance, rebooking, and follow-up
- Partnering with clinical, pharmacy, and operational teams to define responsibilities, integrations, and patient handoffs
- Using research, funnel data, and experiments to improve booking conversion, appointment completion, repeat bookings, and patient engagement
- Identifying which specialty care categories and partner models to pursue, then scaling successful MVPs
- Leading cross-functional delivery across engineering, design, operations, legal, analytics, and go-to-market teams
- Developing a deep understanding of patient needs, provider workflows, and partner capabilities through research, data analysis, and close collaboration with internal and external teams
- Setting the long-term direction for specialty care while defining the MVPs, experiments, and operating model needed to get there
- Rolling up your sleeves to drive execution with deep complexity and at scale
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
