Staff Product Experience Designer - Customer Interfaces

Adyen•San Francisco, CA

16h•$258,500 - $375,600•Onsite

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Adyen PX (Product Experience) organization consists of a group of full stack builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers’ expectations - designing the right experiences, at the right time, the right way. We ensure that Adyen stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making.

Requirements

8+ years of experience designing complex, large-scale systems or frameworks, with a proven track record of driving impact across multiple product streams or solution areas.
You are comfortable sitting at the table with senior business and technical stakeholders, translating complex user ecosystems and technical trade-offs into compelling, actionable narratives.
You don't just design journeys; you design the systems that govern those journeys. You excel at identifying how a change in one part of the financial suite impacts the global merchant experience.
You have a passion for coaching senior level peers in strategic thinking and craft excellence. You lead through inspiration and architectural standards rather than hierarchy.
You are at your best when the problem is undefined. You take organizational challenges and turn them into clear, scalable frameworks that teams can execute against.
You take personal responsibility for the success of Adyen’s company-wide initiatives, setting a high bar for quality and fostering a culture of proactive knowledge-stewardship.

Nice To Haves

Some international travel will be required.

Responsibilities

Drive Systemic Logic & Strategy: Take accountability for the core experience logic that connects different product suites. You work across solution areas to resolve highly ambiguous experience gaps, influencing Adyen’s strategic direction and ensuring global scalability is built into the foundation of our processes.
Architectural Triad Partnership: Partner deeply with Product and Technical Leads (GPMs/VP/Solution Lead) at the earliest stages of the lifecycle. You jointly articulate a compelling long-term strategic vision, ensuring that high-level solution architecture is balanced across user needs, technical feasibility, and business viability.
Eliminate Systemic Experience Debt: Proactively identify and resolve deep-seated gaps across the organization. You co-define and maintain the global PX Quality Bar, building the reusable infrastructure and foundational patterns (e.g., adaptive interfaces) that prevent fragmentation and accelerate delivery across the entire company.
Strategic Mentorship & Craft Leadership: Act as a visionary multiplier by upleveling the craft and decision-making of Senior PXers. You set the standard for professional discourse, involving peers early in strategic architecture to foster the next generation of talent without the need for traditional management overhead.
Design Knowledge-Sharing Ecosystems: Architect the forums and systems that allow the PX org to scale independently. You ensure critical context is documented and shared strategically, preventing organizational bottlenecks and ensuring clarity for geographically dispersed teams.
Champion Alignment & Complexity Reduction: Act as the connective tissue across solutions, advocating for high-quality standards and embodying PX principles to reduce complexity and dependencies across disparate teams.
Industry Innovation: Lead industry scanning to bring new PX methods, tools, and emergent technologies (specifically AI and LLMs) into Adyen, advancing our design framework and operational efficiency.