Staff Product Engineer

Aurelian•Seattle, WA

1d•Onsite

About The Position

Aurelian builds AI tools that help 911 centers handle more with less, so telecommunicators can stay focused on what matters most and communities get the response they need. AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies. CORA supports call-takers on the calls that matter most. CORA is an on-screen assistant that delivers real-time SOP checklists, smart reminders, and contextual guidance as an emergency call unfolds, so dispatchers stay calm, consistent, and confident when every second counts. When AVA detects an emergency mid-call, it transfers the caller to a telecommunicator and passes along the caller details, location, incident type, and key statements directly into CORA. The call-taker never starts from scratch. The problem we're solving is serious. The average emergency communications center is 30% understaffed nationwide. Staffing shortages drive burnout and attrition, which makes the shortage worse. Meanwhile, 60-80% of the calls coming in aren't even emergencies at all. Aurelian addresses both sides of that equation: AVA reduces unnecessary call volume, and CORA makes every emergency call more manageable for the people handling it. Aurelian is live in centers across the country, answering thousands of non-emergency calls every day, and is backed by New Enterprise Associates and Y Combinator. Aurelian is growing rapidly; we are hiring people who want to help scale this work and make a real difference in public safety infrastructure for communities across the country.

Requirements

Product thinker first, engineer second: You've owned products or features end-to-end — not just built what someone else decided. You think in terms of user problems and outcomes, not just technical solutions.
Comfortable across the stack: 6+ years of software engineering experience. You can build what needs building — frontend, backend, or both. You don't need to be the deepest technical expert on the team, but you're a capable, confident engineer.
High ownership: You see a problem, figure out the right thing to build, and drive it to completion. You take responsibility for outcomes, not just your code.
Customer empathy: You genuinely like understanding how people use software. You're energized by customer conversations, not drained by them.

Responsibilities

Own product outcomes, not just features: You won't be handed a spec. You'll talk to customers, identify the highest-leverage problems, figure out what to build, and build it.
Be the PM for your area: You'll define the roadmap, make prioritization tradeoffs, and communicate progress across the company.
Ship fast and iterate: Build and ship features across our platform — from AI call handling, to dispatcher-facing tools, to analytics and integrations. Get things into customers' hands, learn, and iterate.
Work directly with customers: Our users are 9-1-1 dispatchers and PSAP administrators. You'll visit dispatch centers, watch how they use the product, and use that context to drive what you build next.