Staff Product Designer

Giga•San Francisco, CA

31d•$240,000 - $260,000

About The Position

Giga is seeking a Staff Product Designer to lead experiences across significant product areas. The role involves driving strategy-level design decisions in collaboration with the design organization, technical team members, and customers. The ideal candidate has a history of creating new products from scratch with a vision for scalability and a high standard of design craft. Giga is a rapidly growing company that has secured $61M in Series A funding. They are developing next-generation AI agents for customer experience, capable of understanding emotion, resolving issues instantly, and scaling for Fortune 500 companies. Industry leaders like DoorDash already trust Giga for complex support and operations workflows across voice, chat, and email in regulated environments. Giga aims to be the leading AI platform for enterprise automation, powered by their voice superintelligence. The work has a broad impact, affecting millions of people daily, and the team operates with autonomy, clear direction, and significant momentum.

Requirements

Approximately 8+ years of product design experience, including demonstrated success on zero-to-one products across multiple industries
Proven ability to raise the quality bar of product experience while meeting business metrics and goals in previous organizations
Track record of designing novel interaction experiences that scale across use cases, personas, and customer lifecycles
Strong skills across the product design spectrum: leveraging user research and quantitative product insights, designing complex UX systems, and driving differentiation through visual design, delight, and magic moments
Experience mentoring other teammates and junior designers in craft, strategy, and execution
Excellent collaboration and communication skills to build cross-functional relationships across departments (GTM, engineering) and with customers
Ability to capture attention and garner trust from teammates up to leadership levels
A "yes, and" attitude — optimistic and positive under pressure

Nice To Haves

Experience designing AI-native products, including shipping experiences where models, agents, or generative UX are the product, and understanding designing for non-deterministic systems
Fluency with AI tooling in personal workflow (prompt-driven design, AI-assisted prototyping and research synthesis) and judgment on when to use it
A technical inclination: design engineering, high-fidelity prototyping in code, or front-end experience (React or similar) — ability to build what you design, or get close
Ability to communicate effectively with technical stakeholders in their language

Responsibilities

Translate highly complex enterprise needs into experiences that evolve naturally as the product matures — including conversational and agentic interfaces that have no established playbook
Serve as the directly responsible designer for experiences across a large product surface area
Lead research with enterprise customers and use insights to drive product strategy
Be an author to help evolve the design system
Set and uphold quality standards collaboratively with design and engineering leaders
Mentor designers (up to ~20% of your time), participate in hiring, and help leadership kick off large, novel initiatives
Influence prioritization and present evidence for design decisions