Staff Product Designer, Borrow

SoFi•San Francisco, CA

About The Position

The Borrow design team at SoFi is responsible for crafting seamless, intuitive experiences across all loan products, helping people to borrow money to achieve financial independence and realize their ambitions. Although borrowing money can often feel overwhelming and complex, our role as product designers at SoFi is to ensure that the overall experience minimizes friction. Our responsibility is to shape the future of loan products and personal finance by delivering designs for new features, products and improving current experiences to better serve our members as they make payments on their SoFi loans. The lending journey for our members consists of two key milestones: first, applying for a loan, and second, making timely payments after the loan is funded. This role specifically focuses on the first milestone, particularly in the Home Loan sector. The team is responsible for designing experiences that assist both new and existing SoFi members in learning about and applying for mortgages, refinancing their homes, and securing credit lines and home equity loans. You will collaborate across several product areas alongside product managers, engineers, and researchers to create and deliver cohesive experiences that transform the lending landscape for our members.

Requirements

8+ years of experience working in product design/UX roles.
Strong written and verbal communication skills with a talent for detailed articulations of strategy and processes, and leading cross-functional meetings to align teams.
Experience collaborating with cross-functional partners to define product strategy.
A strong understanding of when and how to use metrics to inform design and measure success.
Experience in using design thinking tools like design sprints to bring together stakeholders and align points of view based on business and user needs.
Strong expertise in standard design tools (i.e., Figma, Adobe Creative Suite).
Expertise in mobile and web UX best practices across iOS, Android, and responsive web.
Strong collaboration skills across cross-functional teams including Research, Product Management, Engineering, and Marketing.
Ability to translate user research, user needs, and product data to make informed design solutions.
Experience presenting work and rationale to senior leadership and advocating for user needs in the context of business and technology drivers.
Experience setting and managing design priorities through planning and execution.
Passion for team building and development of the broader design team culture.

Nice To Haves

Experience working on personal finance, home loans, data visualization, e-commerce, and social experiences.
A passion for turning complexity into usable, beautiful experiences.
Experience working with remote teams and stakeholders.
Experience working on products in both B2B and B2C companies.

Responsibilities

Use a design thinking process toward establishing and executing vision for the team initiatives.
Develop user-centered design solutions based on research, member insights, and industry best practices.
Challenge the status quo, push innovation, and inspire people toward a unified outcome.
Work across the entire product life cycle and make an impact at different stages of the product: building vision & strategy, ensuring all the loose ends are tied up when executing, and making sure everything is properly specified for engineering to build.
Collaborate closely with Research, Product Management, and Engineering partners to iterate and drive programs forward.
Collaborate with product designers working on other projects to drive alignment and consistency across the entire user experience.
Create system maps, user flows, prototypes, and page-level specs to communicate design decisions to a variety of stakeholders.
Collaborate with our design systems teams to leverage and improve templates and components.
Prototype user experiences to investigate with stakeholders and end-users and to drive internal alignment.
Contribute toward growing and scaling design best practices across the broader company and within the Design org.