Staff Product Designer

Parachute Health

1d•$155,000 - $210,000•Remote

About The Position

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients. What started as a DME ePrescribing tool has become the order management platform of choice for home medical equipment. Join our team and make a difference in patient care. Role Overview Join Parachute as a Staff Product Designer on our core Supplier experience team. Parachute helps home medical equipment (HME) suppliers — the companies that get things like wheelchairs, oxygen equipment, and CPAP machines to patients — manage the entire order lifecycle. Order management is one of Parachute's top R&D priorities this year, and within it, you'll own end-to-end UX for the admin workflow layer: the tools suppliers use to manage how their teams work on Parachute, with an initial focus on workflow configuration and integrations. This is a "ship to learn" role with a high bar for craft, set in an emerging, loosely-defined problem space. But at the Staff level, we're looking for more than someone who can navigate that ambiguity well themselves — we're looking for someone who turns how they navigate it into patterns, practices, and systems that make every designer and team working in this space afterward more effective.

Requirements

End-to-end human centered design expertise: Experience spanning the entire design lifecycle, demonstrating ability to scope and lead from initial discovery through high-fidelity design and implementation for complex B2B products
Workflow/configuration tooling experience: Experience designing for workflow management, CRM, or data-centric products where users configure rules, automations, or integrations
Technical acumen. Ability to read and understand API design and translate insights into implications for the user experience.
Exploratory craft & leading through design: Experience leading rapid prototyping to de-risk complex initiatives — using low-fidelity, high-function prototypes to build organizational alignment and pairing with stakeholders on exploratory builds to evaluate ideas before full investment
Openness to new tools: Our toolstack is changing constantly — Figma, Notion, Claude, and Cursor today, something else tomorrow. You don't need deep proficiency in every tool on day one, but you're curious, proactive, and genuinely excited to pick up new ones (including emerging AI tools) as they come.
Proactive collaboration: Strong ability to strategically and inclusively collaborate with stakeholders within and across teams, across functions, and at the leadership level to help drive decisions and influence strategy.
Adaptability: Resilience in the face of constant change — our startup environment shifts quickly, and you're someone who adjusts well rather than someone who needs things to stay settled to do good work
Design systems: Experience working with and contributing to a mature design system serving many delivery teams (ours currently supports 10+) — a different skill set than building a smaller, self-contained system

Nice To Haves

You are a champion of cross team collaboration that uses your expertise in designing and facilitating discussions that create alignment and lead towards ideal outcomes for users
You have a “ship to learn” mindset, are comfortable shipping lean experiments, and know how to compromise between perfect solutions and viable solutions
Listening with empathy is a core value, helping you understand with intention, communicate with clarity, earn trust, and build collective wisdom with cross-functional teammates
You are a data-informed designer, leveraging qualitative and quantitative methods to understand and measure the success of solutions that meet business and user needs
You're energized by ambiguous, technical problem spaces and can drive strategic research independently before a roadmap exists
You enjoy working on high-complexity enterprise experiences, particularly workflow, configuration, and integrations tooling
You are comfortable relying on craft, UX best practices, and collaboration to make design decisions autonomously
You find joy in simplicity and excel at simplifying complex ideas through thoughtful reduction
You aren’t seeking a highly structured work environment. Comfort with ambiguity is a must as our company scales and our product processes evolve.
You aren’t seeking to focus on defining design systems or component-level visual details. Opportunities to collaborate with our design systems team will be plentiful, but your role is more focused on the application of existing components and patterns.

Responsibilities

Own end-to-end UX for admin workflow setup and integrations within supplier order management — and treat the patterns you establish (how rules are expressed, how integration states are communicated, how workflows are configured) as reusable, documented systems, not just shipped features
Lead discovery to define undefined territory: routing/triage strategy, ERP integration capabilities, and what adoption success looks like — and turn your discovery approach (prototype-first exploration, field research cadence, success-metric definition) into repeatable practices other teams can learn from and adopt
Iterate on designs based on stakeholder feedback and validation testing to continuously improve the user experience
Collaborate closely with internal stakeholders in operations and sales, along with designers, product managers, and engineers, to understand the problem space and define product strategy through design-led activities like workshops, journey mapping, and prototyping
Work closely with engineers to ensure designs are implemented accurately and to the highest quality standards
On shared surfaces, raise the bar through critique, pattern stewardship, and mentorship — not just contribution and collaboration
Foster a growth-oriented design culture by advocating for excellence in design across teams, sharing critique, and receiving feedback to elevate the quality of your work
Occasionally travel to conduct in-person research and validation with customers, about once per quarter

Benefits

Medical, Dental, and Vision Coverage: Comprehensive plans with options for low-to-no-cost premiums.
Employer HSA Contribution: Company-funded contributions to your Health Savings Account.
401(k) Retirement Plan
Equity Incentive Plan
Annual Company-Wide Bonus: Opportunity for up to 15% bonus based on company performance.
Remote-First Culture: We are remote-first with a dedicated NYC office and reimbursement options for co-working spaces.
Flexible Vacation Policy
Summer Fridays: 5 additional Fridays off during the summer (separate from PTO).
Home Office and Wellness Stipend
Monthly Internet Stipend
Annual Learning and Development Stipend
Base Salary (based on experience and level)