Staff Product Designer, AI Interaction Design

Spring Health•San Francisco, CA

3d•Hybrid

About The Position

Spring Health is a global mental health company dedicated to removing barriers to mental healthcare. Their AI-native platform offers personalized support across various services, including self-guided tools, coaching, therapy, and medication management. The company emphasizes the thoughtful use of AI tools, human judgment, and continuous learning in AI fluency. The AI Interaction Designer will focus on creating empathetic, clinically valid, and user-friendly AI experiences, specifically designing the parameters, tone, and interaction flows for AI agents to encourage behavior change and internal motivation. This role is part of the Design Systems team, collaborating closely with clinical and engineering teams to advance the AI product roadmap through conversation design, evaluation, and iteration. The position is hybrid, based in New York City, requiring 2-3 days per week in the office. Candidates must reside in the NYC metro area or be willing to relocate within 90 days of their start date. Occasional travel for team on-sites is also expected.

Requirements

5+ years of experience in UX/Product Design.
At least 1-2 years of experience focused on AI-driven products, LLMs, or conversational agents.
Deep intellectual curiosity and a drive to experiment with AI as a collaborator.
Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows.
Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).
Familiarity with prompt engineering and testing methodologies.
Passion for incorporating user insights into evaluations and metrics to improve conversational quality.
Strong cross-functional collaboration skills, particularly with engineering and clinical experts.
Top-notch communication and executive presence, with the ability to articulate complex AI and design concepts clearly to organizational leadership.

Nice To Haves

Experience integrating AI patterns into existing design systems (e.g., Figma).
Experience integrating AI UX evaluation methods into spec-driven agentic workflows.
Experience in the benefits or mental health space.

Responsibilities

Design the human-AI interaction experience for Spring Health's user-facing AI agents across web and mobile platforms.
Own the intent architecture end-to-end, including taxonomy, routing, and gap analysis, and manage release rigor for AI experiences (versioning, staged rollouts, regression testing).
Write, test, and optimize system prompts and UX copy, crafting language that supports users in distress by making them feel seen, heard, and important, while motivating and uplifting them.
Partner with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.
Define conversational parameters and error handling for edge cases, hallucinations, or ambiguous user intent.
Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.
Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within the core design system.
Act as a strategic design leader, presenting conversational architecture, AI performance insights, and product vision to executives and leadership teams.

Benefits

Health, Dental, Vision benefits start on your first day.
Access to One Medical accounts for you and your dependents.
HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
Employer sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health network providers (therapists, coaches, medication management) for you and your dependents.
Competitive paid time off policies including vacation, sick leave, and company holidays.
Parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months tenure.
Access to Noom, a weight management program.
Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
Access to BrightHorizons for sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement annually.
Up to $200 per year donation matching.