Staff Product Applications Engineer

Impinj•Seattle, WA

4h•$131,200 - $196,800•Hybrid

About The Position

This role is a key technical bridge between Impinj and our global partners and customers. In addition to customer support, you'll drive technical enablement; creating the tools, training, and reference materials that help partners successfully develop RAIN RFID inlay and tag solutions using Impinj's Endpoint ICs. Your engineering background means you'll engage at a deep technical level, lead complex issue resolution, and represent the voice of the customer back into Impinj.

Requirements

Bachelor's degree in electrical engineering or related field of study and 8+ years of experience in RF/silicon engineering or related role, or equivalent combination of education and experience
A structured, analytical approach and strong technical problem-solving skills
Effective communication skills are required. You should have experience having technical conversations with customers via email, phone, and live presentations. This helps represent Impinj and our platform to technical audiences inside and outside the company.
Detail-oriented writing skills
Curiosity to learn new skills and tackle difficult problems to find solutions
Proficiency working with data analytic software and communicating complex data in an understandable fashion to internal and external audiences
Proven experience working with customers to understand requirements and translate these into technical solutions
A proactive mindset and the ability to respond to customer needs at the pace of business

Responsibilities

Be a RAIN RFID product technical domain specialist for our global partners and field sales
Deliver high-quality Hardware and RF technical support to customers with excellence in both content and responsiveness
Engage with technical leadership at customers and partners on product features, capabilities, and applied standard methodologies for the manufacture and use of RAIN RFID inlays and tags
Generate and maintain technical enablement tools for new and existing products: technical documents, application notes, training, videos, reference designs, demonstrations, and testing
Identify and document applied knowledge of products and benchmark against competition
Work with a cross functional group to build technology demonstrations or proof of concepts that showcase our RAIN RFID End Point IC’s capabilities
Lead a team-based effort to solve complex customer issues by collecting detailed customer information, capturing tag data using RF and other test equipment, analyzing results, and collaborating with senior technical leaders within Impinj
For every customer case develop an integrated plan to root cause the issue, and communicate regularly with our customers and the internal team
Willingness and ability to work outside of normal business hours (e.g. on-call or a flexible schedule); our customers are global and sometimes require help in different time zones. We'll work with you to find an approach that fits