Staff Platform Engineer, AI Enablement

Zocdoc•New York, NY

3h•$210,000 - $270,000•Remote

About The Position

At Zocdoc, we're on a mission to give power to the patient -- and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Staff Platform Engineer, you will design, build, and improve the foundational systems, tooling, and paved roads that create leverage across our engineering organization; accelerating delivery while improving reliability, consistency, and developer experience. This role sits within the Infrastructure organization. You will collaborate across the business to turn platform strategy into practical, adoptable solutions. The role emphasizes hands-on technical leadership with meaningful input into platform direction, with the goal of reducing friction across the development lifecycle and enabling teams to focus on improving healthcare access rather than infrastructure scaffolding. You will play a key role in how developers at Zocdoc build, test, and deploy software. You'll do this through agentic AI, self-service capabilities, composable platform patterns, and opinionated but flexible paved roads. Your work will abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces.

Requirements

Have 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams
Have designed and operated distributed systems in AWS or similar cloud environments
Bring strong judgment around platform abstractions and APIs; knowing when to standardize and when to stay flexible
Can take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes
Communicate technical trade-offs clearly and build consensus with peers and stakeholders
Treat adoption as a first-class engineering problem, not an afterthought
Are motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence
Value learning, curiosity, and operational excellence, and model those qualities for the team

Nice To Haves

Enjoy building platforms that enable productivity, consistency, and autonomy
Are motivated by making other engineers more effective, not just shipping your own features
Like designing cohesive developer experiences that teams actually want to adopt
Care deeply about developer empathy, usability, and reducing cognitive load
Prefer solving real problems through thoughtful design, iteration, and collaboration
Are comfortable influencing peers and adjacent teams through clear communication and working code
Find satisfaction in building systems that scale predictably and help other engineers succeed
Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results

Responsibilities

Design and build platform services and solutions that are secure, scalable, and intentionally easy to use -- including CI/CD pipelines, developer tooling, and shared infrastructure patterns
Contribute to the technical direction of Zocdoc's internal developer platform, including paved roads, tooling, and shared workflows
Collaborate across teams to understand real developer pain points, validate platform bets, and drive adoption of platform capabilities
Own and deliver high-impact platform investments end to end -- from problem framing through implementation and rollout
Improve measurable developer outcomes such as build times, deployment safety, feedback loops, and operational simplicity
Champion platform-as-product thinking by treating internal engineers as users and continuously refining the developer experience based on their feedback
Advance platform capabilities in AI-assisted development, helping shape how engineers use AI in their daily workflows with the right guardrails for safety, quality, and testability
Mentor engineers and technologies across the business and raise the bar for technical design and code quality
Ensure platform patterns align with security, compliance, and reliability expectations without becoming a bottleneck

Benefits

Flexible work environment for those based in NYC (Role is open to remote)
Unlimited Vacation
100% paid employee health benefit options (including medical, dental, and vision)
401(k) with employer funded match
Corporate wellness program with Wellhub
Sabbatical leave (for employees with 5+ years of service)
Competitive paid parental leave and fertility/family planning reimbursement
Cell phone reimbursement
Employee Resource Groups and ZocClubs to promote shared community and belonging
Great Place to Work Certified