Provides comprehensive patient care to members by processing and accurately dispensing prescription orders, administering immunizations, counseling members regarding health care and prescription medication needs, and maintaining confidential information, controlled medications, and required documentation. Models, enforces, and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety, operational, and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives. Maintains confidential information, documentation, and assigned records as required by Company policies and local, State, and Federal guidelines. The role emphasizes respecting individuals by embracing differences, creating an inclusive workplace, and building strong relationships. It also involves acting with integrity by upholding high standards of ethics and compliance, and serving customers and members by prioritizing their needs and making informed decisions. Striving for excellence includes demonstrating curiosity, a desire to learn, taking calculated risks, and driving continuous improvement.
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Job Type
Part-time
Career Level
Mid Level