Provides comprehensive patient care to members by processing and accurately dispensing prescription orders, administering immunizations, counseling members regarding health care and prescription medication needs, and maintaining confidential information, controlled medications, and required documentation. Models, enforces, and provides direction and guidance to Associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved within Company guidelines and standards. Ensures compliance with Company and legal policies, procedures, and regulations for assigned areas by analyzing and interpreting reports, implementing and monitoring loss prevention and safety controls, overseeing safety operational and quality assurance reviews, developing and implementing action plans, and providing direction and guidance on executing Company programs and strategic initiatives. Maintains confidential information, documentation, and assigned records as required by Company policies and local, State, and Federal guidelines. The role emphasizes respecting individuals by embracing differences, creating a culture of belonging, building strong relationships, and communicating with impact. It also involves acting with integrity by maintaining high standards, upholding company values, and acting in a selfless, humble, and transparent manner. Serving customers and members by delivering results with a customer-first approach and making decisions based on reliable information is key. Striving for excellence involves displaying curiosity, taking calculated risks, and driving continuous improvement.
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Job Type
Full-time
Career Level
Mid Level